Business Details
About
Mexican Restaurant
Chipotle Southpark Mall Food Court is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
422 reviews
5 stars
150
4 stars
68
3 stars
31
2 stars
35
1 star
138
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and dismissive staff, with many customers feeling unwelcome and treated poorly.
Food Quality
Customers reported inconsistent food quality, including small portions, bland flavors, and unsanitary conditions.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unclean tables, overflowing trash, and a lack of basic supplies.
Management Issues
Many reviews pointed to poor management and operational inefficiencies, such as being out of key ingredients and inadequate staff training.
- APAnny Pita4 days ago1.0This Chipotle was absolutely filthy—super dirty counters, messy floors, and an overall unsanitary feel. Very disappointing and not somewhere I’d be eating from again!
- TSThomas SykesDec 23, 20252.0Halfway through my order they announce they are out of corn, queso, and lettuce. Also drink machine didn’t work. Stay away from food court all together.
- SSShelby SchroederDec 21, 20252.0Staff is incredibly slow, portions sizes are tiny. Dont waste your time
- SBShashi BDec 10, 20251.0Go somewhere else. Rude staff. They give attitude like we are homeless people and asking for free food. Poor serving size and bland food.
- MMMehrdadNov 16, 20251.0This was an extremely disappointing experience. At 3 PM, they didn’t even have basic items like spoons available. The Guacamole portion was far smaller than any other Chipotle, and when we asked about it even with comparison photos the manager dismissively said, “that’s all you get.” We were also told they don’t provide water cups and that we had to pay for a soda cup just to drink water. The drink station was messy, the counter area was dirty. Poor management, lack of basic supplies, and unprofessional customer service. Completely unacceptable for a Chipotle location.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Charlotte?
Chipotle Mexican Grill is located at 4400 Sharon Rd, Space G41, Southpark Mall Food Court, Charlotte, NC 28211.
What are the operating hours of Chipotle Mexican Grill at Southpark Mall Food Court?
Chipotle is open Monday to Thursday from 10:45 AM to 8:00 PM, Friday and Saturday from 10:45 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Chipotle Southpark Mall offer delivery and pickup services?
Yes, Chipotle Southpark Mall offers both in-store pickup and delivery services.
How can I order food online from Chipotle Southpark Mall?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available in the App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients without artificial additives.
Does Chipotle Southpark Mall participate in any rewards program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
What nearby dining options are available around Chipotle at Southpark Mall?
Nearby dining includes Maggiano's Little Italy, The Cheesecake Factory at SouthPark Mall, Häagen-Dazs ice cream shop, Five Guys burger restaurant, and Pei Wei Asian Express.
Are there other fast-food options near Chipotle in Southpark Mall?
Yes, fast-food options nearby include Five Guys and another Chipotle Mexican Grill location within the area.
What shopping options can customers explore near Chipotle at Southpark Mall?
Nearby shopping includes Kendra Scott jewelry store, Johnny Was women's clothing, Fabletics sportswear, Claire's fashion accessories, and the Microsoft Store for electronics.
How can customers use nearby points of interest when visiting Chipotle Southpark Mall?
Customers can easily find Chipotle using nearby landmarks such as SouthPark Food Court and enjoy shopping or dining nearby before or after their meal.