Chipotle Mexican Grill

3.8
975 reviews
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Business Details

7724 Pineville Matthews Rd, Charlotte, NC
28226, United States
(980) 225-5531
https://locations.chipotle.com/nc/charlotte/7724-pineville-matthews-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1510
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About

Mexican Restaurant
Chipotle Hwy 51 @ Carmel is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7724 Pineville Matthews Rd, Charlotte, NC
28226, United States

Hours

Reviews

3.8
975 reviews
5 stars
473
4 stars
214
3 stars
94
2 stars
46
1 star
148

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with portion sizes, food freshness, and ingredient availability, with many feeling that the food was often skimped on or not prepared properly.

Customer Service

There were numerous complaints about rude and unprofessional staff, with several customers feeling uncomfortable due to disrespectful behavior from employees.

Cleanliness

Many reviews highlighted unsanitary conditions in the dining area and bathrooms, with reports of dirty tables and a general lack of cleanliness.

Ordering Process

Customers expressed frustration with the online-only ordering policy and inconsistent service, often leading to incomplete or incorrect orders.
  • SS
    Shawn Singh
    Jan 5, 2026
    1.0
    $17 for a double steak bowl that’s half full. Save your money.
  • LL
    Lisa
    Dec 28, 2025
    2.0
    Stingy?! What is the food you give me coming out of YOUR paycheck my burrito looked so sad the worst one I’ve ever received WORSE than the one I got from DoorDash and you know it’s bad when in person it’s trashy 😒
  • II
    ItsSam212
    Dec 11, 2025
    1.0
    I ordered on Uber Eats and I got white rice but THERE WAS BARELY ANY WHITE RICE!!! Yall so stingy over rice…. If anything I got more peppers than I did rice… yall gotta step it up and actually put MORE RICE….
  • MW
    Melody Worthy
    Dec 4, 2025
    1.0
    Workers there are extremely disrespectful and spoke about while I was standing there. My order was suppose to be ready by 2:03 and I get told she ain’t doing it till 2:10 cause that’s when she has to start preparing. Laughed in my face with other workers. Extremely rude! I feel uncomfortable there. Lady with braids that’s there around 2pm. Talking to people how she feel like it. Customer service is not the job for her.
  • AA
    August Maier (NC/SC Real Estate Agent)
    Dec 2, 2025
    5.0
    Chipotle is my go to spot when I’m in the area. The area is always clean the food is great and the staff is nice
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Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill at Hwy 51 @ Carmel serve?

Chipotle serves customizable menu items like burritos, bowls, quesadillas, tacos, and salads made from wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle on Pineville Matthews Rd?

Chipotle is open daily from 10:45 AM to 11:00 PM.