Chipotle Mexican Grill

3.8
967 reviews
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Business Details

7724 Pineville Matthews Rd, Charlotte, NC
28226, United States
(980) 225-5531
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Hwy 51 @ Carmel is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7724 Pineville Matthews Rd, Charlotte, NC
28226, United States

Hours

Reviews

3.8
967 reviews
5 stars
470
4 stars
213
3 stars
94
2 stars
45
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor service.

Food Freshness

Food quality is inconsistent, with reports of stale ingredients, uncooked rice, and cold meals.

Cleanliness

Multiple reviews highlight unsanitary conditions in the dining area and bathrooms, with dirty tables and overflowing trash.

Order Accuracy

Frequent complaints about incorrect orders and portion sizes, with many customers feeling shortchanged.

Operational Issues

Customers express frustration over the location's preference for online orders, limited menu availability, and early closing times.
  • AG
    Ash Greene
    Oct 22, 2025
    2.0
    Closes earl regularly. Couldn’t place online order 1hr before close so tried going. Does locked and won’t acknowledge you. On other occasions doesn’t prep enough so menu has been limited many times. Blames it on high schools around. Should be better prepared and know your business. I’ll make the time now to go to a different chipotle that follows their posted hours and has everything stocked..
  • BD
    Bally Dhillon
    Oct 19, 2025
    4.0
    Same as every other location.
  • AG
    Amol G.
    Sep 14, 2025
    4.0
    Good place, especially for dinner, sometimes I have found uncooked rice, which may needs to focused.
  • VV
    Vic
    Sep 11, 2025
    5.0
    I just want to acknowledge the staff here. Yesterday around one I came in to get a bowl and every single staff member I encountered from the beginning of the line to the register was so pleasant and in uplifting moods. It was so refreshing. Not to mention my bowl was so good and ingredients were fresh.
  • HH
    Hailey
    Sep 8, 2025
    1.0
    Disgusting food, rude staff, and no customer service. Tried to return two inedible bowls and they laughed, smirked, and refused to give us our money back or even make fresh ones. We paid all that money for food we couldn’t even eat. Don’t waste your time—go to Qdoba instead. Fresher food, better taste, and real customer service.
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Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill at Hwy 51 @ Carmel serve?

Chipotle serves customizable menu items like burritos, bowls, quesadillas, tacos, and salads made from wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle on Pineville Matthews Rd?

Chipotle is open daily from 10:45 AM to 11:00 PM.