Chipotle Mexican Grill

3.5
1719 reviews
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Business Details

9335 N Tryon St, Charlotte, NC
28262, United States
(980) 202-7032
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Charlotte University is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9335 N Tryon St, Charlotte, NC
28262, United States

Hours

Reviews

3.5
1,719 reviews
5 stars
692
4 stars
377
3 stars
135
2 stars
128
1 star
387

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers reporting negative interactions and poor attitudes from employees.

Food Quality

Customers frequently complained about unsanitary conditions, stale food, and small portion sizes, leading to dissatisfaction with the overall food quality.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food preparation areas, raising concerns about hygiene.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of online orders, contributing to frustration.

Staffing Issues

Several reviews noted that the location appeared understaffed, leading to long wait times and disorganization during busy periods.
  • YG
    Y G
    Oct 27, 2025
    1.0
    Dos veces fui a comer a este lugar y el guacamole estaba muy salado y ácido, le informé a la señorita que trabaja de cajera y junto con otra señora groseramente me dijeron me fuera, mal educadas, solo debió responder de buena manera que tomaría como concejo mi sugerencia como lo hacen en cualquier restaurante, pero al contrario fue grosera y mal educada.
  • TT
    Tyler
    Oct 23, 2025
    5.0
    KIM is amazing. Such a kind woman with great manners. She is the reason I continue to come back prices are pretty steep though
  • CH
    Constance Helms
    Oct 20, 2025
    5.0
    Love the food and quality! Great service!
  • SK
    sumitra k.c.
    Oct 18, 2025
    1.0
    The chicken portion was so small. Not recommended.
  • SC
    Sri Chandana
    Oct 9, 2025
    1.0
    They serve you stale food. Not a single time fresh and like other chipotle branches across states. And this place is never cleaned properly.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill Charlotte University specialize in?

Chipotle offers a fast-casual menu specializing in customizable Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours of Chipotle Mexican Grill Charlotte University?

Chipotle is open daily from 10:45 AM to 11:00 PM.