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Charleys Cheesesteaks

3.5
(331 reviews)

Business Details

6801 Northlake Mall Dr. #FC207, Charlotte, NC
28216, United States
(980) 296-0045
https://order.charleys.com/menu/northlake-mall/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
6801 Northlake Mall Dr. #FC207, Charlotte, NC
28216, United States

Hours

Reviews

3.5
331 reviews
5 stars
165
4 stars
34
3 stars
19
2 stars
18
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Food Quality

Many customers reported dissatisfaction with food quality, including incorrect orders, cold meals, and poor portion sizes.

Cleanliness

Several reviews mentioned unsanitary conditions and lack of proper hygiene practices among staff.

Value for Money

Customers expressed frustration over high prices relative to the quality and quantity of food received.
  • GD
    Gerald Davidson
    Feb 21, 2026
    5.0
    Got the foot long philly cheesesteak (steak) with fries. I want to try the chicken next. Was really good and great service. 02/20/26
  • BB
    Bkxy
    Jan 30, 2026
    3.0
    Overcooked, bread was hard.
  • SA
    Sid A
    Jan 22, 2026
    1.0
    Rudest interaction i’ve had as a customer and as a mall employee. Waited an extended amount of time for my order and ignored only for someone to immediately get an attitude with me when i asked for my order i could see behind the counter (a mobile order). I hope they treat their actual non mall employee customers better than they treated me. Horrible experience and i will never eat at this location again.
  • RT
    Ram Kautilya Thota
    Nov 4, 2025
    1.0
    Worst chicken cheesesteak i ever had , and the service was very poor. If you guys don’t like job quit it . The guy who took my order has zero knowledge i ordered regular combo he asked me to pay for large combo what the heck you can see that in my bill i ordered regular combo but he billed for large fries and large drink unbelievable
  • KJ
    Kiara Jackson
    Sep 25, 2025
    1.0
    I get it’s stressful , but to the older black women if you hate your job quit. There’s no reason why you should ignore your customers completely it’s literally your job. All the workers ignored me for ten minutes but her attitude was especially nasty. My order was READY WHEN I GOT THERE! If anyone would’ve taken the time to acknowledge me I would’ve been in and out.

Brand Certified Facts from Charleys Cheesesteaks

Charleys Cheesesteaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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