Customers generally praised the food for being delicious, fresh, and offering great portion sizes, although some noted inconsistencies in portioning and quality.
Service Issues
There were multiple reports of disorganization and slow service, particularly with online orders, leading to missing items and unsatisfactory experiences.
Staff Performance
While many customers highlighted the friendliness and helpfulness of staff, particularly Abby and Zarkaya, there were also mentions of poor management practices affecting service quality.
Cleanliness
The restaurant was often noted for its cleanliness, although some reviews pointed out that tables were not consistently cleaned.
CH
C H
2 days ago
1.0
Ordered for delivery. The food was all wrong despite all the labels on the top of each bowl stating the correct food. Also did not receive items in the order (though more of a door dash issue than theirs I guess). Will not order from this store again.
IS
Iron Station
4 days ago
5.0
Like wow. Amazing. We almost gave up on Cava (especially the uptown locations) completely but Akshay, Cynthia and the entire team are absolutely world class and have the epicurean know-how to curate the most delicious bowl. Taking their time to give only the freshest. The Blakeney Cava location rules. It is officially my “home” location. Thank you Cava Blakeney for always going above and beyond!! 💕 💕
AM
Anna Miller
Dec 31, 2025
5.0
CAVA is great! I really love all of the toppings that you can get. Everything is always very flavorful and delicious. Sometimes I order the kids meal, which is great bang for your buck. The drinks are delicious as well, especially the blueberry lavender one. This store location is always clean and there is great service. Definitely give CAVA a try if you haven’t before!
LB
Luther Braswell
Dec 29, 2025
5.0
Never been to a CAVA before. It was very good. I had the built a bowl. The choices are all tempting. I had the braised Lamb, OMG it was delicious. I will definitely be going back and highly recommend. You will not leave hungry are disappointed.
SS
Sevn Strickland
Dec 13, 2025
1.0
On December 13 between 2:30–3:00 PM, this location demonstrated an alarming level of disorganization and incompetence.
I placed an online order and stood inside the store for over 30 minutes while the in person line was served repeatedly and multiple pickup orders were completed and handed out. My order was never fixed, never acknowledged, and never prepared.
The two employees working the front counter appeared completely unaware of how online orders are tracked or handled. They could not answer basic questions, provide an update, or offer any form of assistance. I was essentially ignored while waiting.
When I escalated the issue to the manager on duty, I was told she could not remake my order using the food already on the line because it was placed online, which is an absurd and illogical policy. Even more unacceptable, I was told a refund could not be issued, despite the fact that I never received my food.
To summarize:
• The order was lost
• Staff had no idea what was happening
• Management refused to resolve the issue
• I was denied both food and a refund
This is not a minor mistake. This is a complete failure in training, leadership, and basic customer service. Offering online ordering while being unable or unwilling to fulfill or correct those orders is misleading at best.
I left without my meal and without a resolution. This location should seriously reevaluate its staff training and management practices. I will not be returning.
CAVA is a fast-casual Mediterranean restaurant offering customizable greens + grains bowls, salads, and pitas.
Where is CAVA located?
CAVA is located at 9848 Rea Road, Ste. G, Charlotte, NC 28277, USA.
What are the operating hours of CAVA?
CAVA is open daily from 10:30 AM to 10:00 PM.
Is CAVA open on holidays?
CAVA is closed on November 27, December 24, and December 25, 2025.
Does CAVA offer delivery and takeout services?
Yes, CAVA offers takeout, delivery, and dine-in options.
What payment methods does CAVA accept?
CAVA accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I order food from CAVA online?
You can explore the menu and order ahead at https://order.cava.com/stores.
Are there any nearby restaurants where I can eat before or after visiting CAVA?
Yes, nearby restaurants include Zoës Kitchen, Jimmy John's sandwich shops, and 131 Main Restaurant, which offers American cuisine and steakhouse options.
What other services or shops are near CAVA for a convenient visit?
Nearby you can find Clearsmile Orthodontics for dental care, European Wax Center for beauty services, and retail stores like J.Jill and Talbots for shopping.
Where can I find wellness and spa services close to CAVA?
Health and spa services near CAVA include the Lily Pad Spa, iCRYO, Blakeney Icryo, and TimelessGlow MedSpa for a variety of wellness treatments.