CAVA

Reviews

• KK

  Kate Kliebert

  3 days ago
  1.0
  I can't believe how rudely I was treated at this store. I went in to pick up an online order that the store said they didn't receive. I tried to place another order (that I was happy to pay for) to replace the missing one. I simply wanted to get my lunch and get back to work for a meeting. The staff member I had asked about the online order then inexplicably announced that she wasn't going to serve me and refused to let me place another order. Another staff member did eventually try to help me, which I appreciate, but I won't be returning anytime soon.
• RM

  rachel moths

  6 days ago
  5.0
  First time ever at CAVA and honestly… Janine made it an experience. She was SO kind, patient, and walked me through my order like a pro without making me feel dumb for not knowing anything 😭. Her energy was immaculate, the vibes were genuinely beautiful, and it lowkey made my whole day better. I’m not even being dramatic when I say I’ll be coming back just because of how welcoming she was. Janine, you’re lovely, never change.
• DJ

  David Johnson

  6 days ago
  5.0
  I dropped by for my lunch break today on my scooter. The place sees like a fave for lunch uptown. I am a vegetarian but currently doing vegan for a while. I was looking for the the printout that usually tells you the specifics about the items but I couldn’t get it fast enough on my phone but PRINCESS the crew member on the line told me not to worry about and walked me down the like letting me know which items were good for me. She even upsold me on sweet potatoes! And they were good. I always like to get the house blueberry soda. So, I got a small drink with my order, BUT the blueberry soda was out. I let PRINCESS know and she got someone on it, and before I could get to my seat she already had a cup of ice and bottle of Blueberry soda coming to my table. I appreciate the knowledgeable staff and the excellent customer service. It goes a long way. I will be back tomorrow for sure.
• JL

  Jeff LaCoste

  Jan 5, 2026
  5.0
  Cava is one of my favorite quick dining restaurants because of my experience and the food quality, especially at the Midtown location. I’ve lived in Charlotte for 7 years and love ordering Cava about every week because the employees at Midtown are very friendly and show that they care about their customers. I enjoy the cleanliness of the location and all food options are alway readily available, even on busy afternoons. Sohnye and Zaniya took my order this evening and I appreciated that they were joyful and happy to help me. It made my evening better.
• NC

  Naima Conyers

  Dec 18, 2025
  1.0
  Hey there, I'm writing because I've always had a soft spot for your restaurant whenever I'm passing through North Carolina – it’s usually one of my absolute favorites! I genuinely love stopping by when I'm on the road, and it’s been a reliable highlight of my trips. I'm a big believer in treating everyone with kindness, because you truly never know the impact you might have on someone, or who they might know. And lately, I've noticed a few things that have made my recent visits a little less enjoyable than usual. It's a bit of a bummer to say, but the vibe from some of the staff has felt a little unwelcoming, which is a stark contrast to the friendly atmosphere I've come to expect. I also noticed that some of the uniforms weren't as tidy as one might hope, and I saw a couple instances where folks were handling both food and money without gloves. For me, that always raises a little flag about overall cleanliness and makes me feel a bit uneasy about what I’m eating. Maintaining a pristine environment and clear hygiene practices really builds trust, especially in a place that serves food. Honestly, because of these recent experiences, I'm finding it hard to justify making your location a stop on my travels anymore. It's tough when a place you genuinely enjoy starts to lose that special touch. For now, I'll probably be sticking to my Trader Joe's snacks on the road, at least until I hear that things have gotten a bit of a refresh on the customer service and hygiene fronts. I’m really hoping you can look into these points, as I’d love to be able to make your restaurant a favorite pit stop again in the future!

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