Customers consistently praised the food for being fresh, delicious, and well-portioned, with many expressing a strong preference for the Mediterranean offerings.
Service Consistency
While many reviews highlighted friendly and attentive service, there were notable instances of poor customer interactions, particularly with specific staff members, indicating a need for improved training.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Several customers reported issues with order accuracy, including missing items and incorrect preparations, suggesting a need for better attention to detail.
IC
Isai Castro
1 day ago
5.0
Cava never disappoints! The ingredients are always fresh, the flavors are bold, and the customization options make it easy to build the perfect bowl every time. The crazy feta and harissa are must-haves. Quick service, generous portions, and consistently delicious—definitely a go-to spot for a healthy, satisfying meal.
AW
Ambur Whorten
3 days ago
2.0
Ordered from here for the first after traveling 3 hours away. I placed the order online. The bowl I ordered was not filled to the top (it was more or less half full) and there was barely any chicken! I asked for extra pickled onions and didn’t receive them. Paid almost $5 for an extra side of crazy feta that was half full! The 4 tiny extra sauces cost almost $6 for them. The sour cream and onion pita chips had an amazing flavor, but pretty much every single one of them were hard and inedible even though I paid $2.75 for them. My meal + the pita chips + the crazy feta came to $21.97 after tax. That didn’t include the extra sauces I had to pay for! This was an absolute rip off! No eggplant dip was on the dish which is very disappointing because it’s one of my favorites! Just an overall crappy experience despite the food being good. I just don’t understand the price point for what I paid for. On top of that… the staff was unfriendly and the cashier acted like they couldn’t pronounce my name no matter how hard they tried. Truly disheartening in every way possible!! Would never set foot back in this location that’s for certain.
CC
cloud
Feb 20, 2026
5.0
I may be cavas biggest fan! I am not originally from this area, however every time I have visited this location in recent months I have received friendly and excellent service. The tall gentleman Gavin has always answered my questions quickly and professionally. Minah also deserves a special shoutout not only for her interpersonal skills, but her beautiful makeup as well! Keep up the amazing work and awesome portion sizes.
AJ
Adam Jones
Feb 18, 2026
3.0
Love the food here. I know staffing and turnover can be challenging in this industry. During my last 2 out of 3 visits, I was assisted by an employee named Gavin at the front line. While the service was not rude, the interaction felt disengaged and lacked basic customer acknowledgment such as eye contact during conversation and dismissive gestures and generally negative energy. This seems like a coaching opportunity that management may want to address to ensure a consistently positive guest experience. Also we come here often. We’ve ate inside every-time. If Gavin can’t fix his demeanor then he should probably stay on prep stations and not be guest facing. Only once have we been asked “for here or to go” and we’ve sat inside every-time in last 9 visits. I appreciate the team’s efforts and hope to see continued improvement.
DH
D.E. Harris
Feb 18, 2026
3.0
Love the food here. It’s always fresh. I realize that Cava is not a final destination for most of the employees and this could mean a possible high turnover rate. On that note, the tall gentleman named Gavin who works there needs to go back to new hire training. His customer service skills or lack there of is negatively impacted the company. No one is asking that you smile but at least make eye contact when someone is talking to you and a little less attitude. Gavin this is a huge coaching opportunity. I have faith that you will turn it around. God bless!!!
CAVA is a fast-casual Mediterranean restaurant offering customizable greens and grains bowls, salads, and pitas.
What are the opening hours of CAVA in Charlotte, NC?
CAVA is open daily from 10:30 AM to 10:30 PM.
Is CAVA closed on any holidays?
Yes, CAVA is closed on November 27, 2025, December 24, 2025, and December 25, 2025.
Can I place an order for delivery or takeout from CAVA?
Yes, CAVA offers delivery and takeout options. You can order online at https://order.cava.com/stores.
What payment methods does CAVA accept?
CAVA accepts American Express, Cash, Discover, Mastercard, and Visa.
Does CAVA have facilities for wheelchair accessibility?
Yes, CAVA has wheelchair accessible entrances, parking, seating, and restrooms.
Are families and children welcome at CAVA?
Yes, CAVA welcomes families and children and offers a children's menu.
Is there seating available at CAVA for dine-in customers?
Yes, CAVA has seating available for dine-in guests.
What nearby restaurants can I visit near CAVA at University Place?
Nearby dining options include Dunkin', Piada Italian Street Food, Dave's Hot Chicken, Pho at University, Pei Wei, House of Leng, Five Guys, Tijuana Flats, Blaze Pizza, City Barbeque, Mezeh Mediterranean Grill, Ninety’s Dessert Bar, and P.F. Chang’s China Bistro.
Where can I shop for clothing and accessories near CAVA in University Place?
Nearby shopping options include Talbots, Chico’s Off The, Uptown Cheapskate, and Gallery of Flowers.
Are there any convenient services near CAVA for pet care or banking?
Yes, Banfield Pet Hospital offers veterinary services nearby, and there are banking options such as Sharonview Federal Credit Union and Chase Bank in the area.