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Buffalo Wild Wings

3.2
(1874 reviews)

Business Details

14157 Steele Creek Road, Charlotte, NC
28273, United States
(704) 588-8137

About

Chicken Wings RestaurantSports BarRestaurant
There’s a Buffalo Wild Wings near you at 14157 Steele Creek Road, Charlotte, NC. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.

Location

Buffalo Wild Wings
14157 Steele Creek Road, Charlotte, NC
28273, United States

Hours

Reviews

3.2
1,874 reviews
5 stars
615
4 stars
328
3 stars
216
2 stars
161
1 star
554

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times for service and food, with some experiencing being ignored or receiving incorrect orders.

Food Quality

There were numerous complaints about food being cold, poorly prepared, or not meeting expectations, particularly regarding wings and burgers.

Staff Performance

While some staff members received praise for their friendliness and efficiency, others were criticized for being inattentive or overwhelmed.

Management Changes

Several reviews noted improvements in service and cleanliness, suggesting recent management changes may be positively impacting the restaurant.

Atmosphere Concerns

Customers mentioned issues with cleanliness and odors in the restaurant, affecting their overall dining experience.
  • SW
    Shanna Wingard
    Feb 21, 2026
    5.0
    REDEMPTION!! After a bad experience in Super Bowl. I took a chance and it was FABULOUS!! Delivery rudimentary was quicker than quoted. Wings were great! I love the wings here! Thank you for a good experience!!
  • TW
    Ty Wortham
    Feb 8, 2026
    5.0
    Exceptional customer service
  • CF
    Carson Foulk
    Jan 26, 2026
    1.0
    Terrible would never recommend Does not give you what you order and it was cold
  • SB
    Stefanie Brunner
    Jan 8, 2026
    1.0
    Chain restaurants don't have to hit a high bar to satisfy me - I know what I'm signing up for. That being said, this Buffalo wild wings does not meet the very low bar I have. I want what I ordered, or at least to have what I receive show it was prepared with even a little care. The issues: - Paid extra for bone in, got home to realize we got the lower priced boneless. - Stingy 5 tiny sticks of celery and 1 cup of ranch 2/3 full for 20 boneless wings - not enough even in a world where a piece of chicken about one third of a mcnugget size counts as a wing - Medium buffalo was absolutely not medium, I thought maybe I was being a sissy until my pepper head husband verified they were absolutely not medium, and just a bit below in the wild in heat. Good thing he could eat them. - mountain of salt dead center on the underwhelming fry portion The restaurant was mostly empty when I arrived for pick up - makes it worse our order was goofed up. To their credit, the staff member who greeted me and retrieved my order was very efficient and friendly. If I lose my mind and order here again, I'll be sure to check my order at the counter before I leave even though that makes me feel like a jerk. Believe the reviews EDITED TO ADD: I reached out via their support email in response to their reply to my review and have not heard back in the 5 days since I emailed them. I'll try their contact form as well, but I'm feeling like their review reply was just to make it appear like they address concerns, but they have not done anything beyond their generic reply to this review(especially since the contact form asks for an order number when their own confirmation emails don't include one). Will update this review again if anything changes
  • AB
    Andrea Boiser
    Dec 30, 2025
    5.0
    Today we had a new server named Joshua! It was his first day and we were his first table. I had to stop and Give him recognition! I called the manager Amanda over to the table to let her know how great the service was!! He was very thorough, professional and prompt. He was all smiles during the entire visit, and his spirit was so welcoming! He was very fast and accurate with placing our order! I will definitely be back, if for no other reason than to sit in Josh’s section!

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings serve?

Buffalo Wild Wings serves award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours of Buffalo Wild Wings at 14157 Steele Creek Road?

The restaurant is open from 11:00 AM to 1:00 AM Monday through Thursday, 11:00 AM to 2:00 AM on Friday and Saturday, and 11:00 AM to midnight on Sunday.

Brand Certified Facts from Buffalo Wild Wings

Buffalo Wild Wings partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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