Customer experiences with service were mixed; while some praised individual servers for their attentiveness and professionalism, others reported long wait times and being ignored.
Food Quality
Feedback on food quality was inconsistent, with some customers enjoying their meals while others complained about cold, poorly cooked, or incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, including unpleasant odors and dirty conditions, although some noted improvements in this area.
Management Changes
Recent management changes have been noted positively by some customers, indicating improvements in service and food quality, while others still see significant issues.
SB
Stefanie Brunner
4 days ago
1.0
Chain restaurants don't have to hit a high bar to satisfy me - I know what I'm signing up for. That being said, this Buffalo wild wings does not meet the very low bar I have. I want what I ordered, or at least to have what I receive show it was prepared with even a little care.
The issues:
- Paid extra for bone in, got home to realize we got the lower priced boneless.
- Stingy 5 tiny sticks of celery and 1 cup of ranch 2/3 full for 20 boneless wings - not enough even in a world where a piece of chicken about one third of a mcnugget size counts as a wing
- Medium buffalo was absolutely not medium, I thought maybe I was being a sissy until my pepper head husband verified they were absolutely not medium, and just a bit below in the wild in heat. Good thing he could eat them.
- mountain of salt dead center on the underwhelming fry portion
The restaurant was mostly empty when I arrived for pick up - makes it worse our order was goofed up.
To their credit, the staff member who greeted me and retrieved my order was very efficient and friendly. If I lose my mind and order here again, I'll be sure to check my order at the counter before I leave even though that makes me feel like a jerk.
Believe the reviews
AB
Andrea Boiser
Dec 30, 2025
5.0
Today we had a new server named Joshua! It was his first day and we were his first table. I had to stop and Give him recognition! I called the manager Amanda over to the table to let her know how great the service was!! He was very thorough, professional and prompt. He was all smiles during the entire visit, and his spirit was so welcoming! He was very fast and accurate with placing our order! I will definitely be back, if for no other reason than to sit in Josh’s section!
GJ
George Jett
Dec 14, 2025
5.0
Last year this time, this place was bad, food was terrible, service was horrible, smell and floors were gross. Coming from Michigan where Bdubs was pretty good we expected more. However, my wife and I decided to go back and see has it changed since we are right around the corner and had taste for wings. I must say, it was night and day from the last visit, clean, respectful service, and the food was great!! We had Mango habanero and Asian zing wings, we split a bacon burger that was fresh and the wedges were hot!! Tressa the new manager was amazing, she made our night pleasant! So much so, that we went back the next week and the service was top tier again!! I recommend anyone who wants great service, good food and nice atmosphere to check them out! Shout out to Tressa!!
JM
Jonathan Morris
Dec 14, 2025
5.0
This was almost a bad review. We were seated and ignored for 10-15mins.(FYI they were not busy) My wife looked at me said I'm about to leave. Then our waitress finally came by and said I'll be here in a min. After another 5mins, a waitress, Destiny, from another section came over and asked if we had been helped yet. We said no and she had drinks and appetizers faster than the time we spent waiting on the other waitress. She was very attentive, drinks were never empty. Constantly checking if we needed anything. Very professional. She saved this rating. She should be praised for her customer service. We had a great time all because of her. Great job, Destiny!
YC
Young Explorers Center
Dec 13, 2025
5.0
⭐️⭐️⭐️⭐️⭐️
We had an amazing experience at Buffalo Wild Wings – Steele Creek for our 11:00 a.m. Christmas party. The store manager and staff were incredibly accommodating to our families and staff, making the entire event smooth and enjoyable. The food was excellent, came out quickly, and the service was top-notch from start to finish. We truly appreciated the warm hospitality and great atmosphere. We will definitely choose Buffalo Wild Wings Steele Creek again as a place to gather and enjoy time together!
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings serve?
Buffalo Wild Wings serves award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
What are the operating hours of Buffalo Wild Wings at 14157 Steele Creek Road?
The restaurant is open from 11:00 AM to 1:00 AM Monday through Thursday, 11:00 AM to 2:00 AM on Friday and Saturday, and 11:00 AM to midnight on Sunday.
Where is Buffalo Wild Wings located?
It is located at 14157 Steele Creek Road, Charlotte, NC 28273, US.
Can I find Buffalo Wild Wings on social media?
Yes, Buffalo Wild Wings has a Facebook page available at https://www.facebook.com/289755621148044.
What categories describe Buffalo Wild Wings?
Buffalo Wild Wings is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout restaurant.
Are there any nearby shopping centers close to Buffalo Wild Wings?
Yes, Rivergate shopping center and C K Rivergate Shopping Center are nearby and good places to visit before or after dining at Buffalo Wild Wings.
Which nearby places can customers visit for clothing shopping near Buffalo Wild Wings?
Nearby clothing stores include Old Navy, dressbarn, rue21, and Rack Room Shoes, offering a variety of fashion options for all ages.
Where can customers find a pharmacy near Buffalo Wild Wings?
CVS Pharmacy and MinuteClinic at CVS are close by, providing convenient options for pharmacy and walk-in clinic services.
Are there any fitness or wellness centers near Buffalo Wild Wings?
RockBox Fitness Steele Creek, Massage Envy - RiverGate, Beverly Nail Spa, and European Wax Center are nearby for fitness and wellness needs.
What is the phone number to contact Buffalo Wild Wings at Steele Creek Road?
You can contact Buffalo Wild Wings at this location by calling +1 704-588-8137.