Buffalo Wild Wings

3.4
2337 reviews
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Business Details

9402 Northlake West Drive, Charlotte, NC
28216, United States
(704) 392-6452
https://www.buffalowildwings.com/locations/us/nc/charlotte/9402-northlake-west-drive,-suite-103/sports-bar-815
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
9402 Northlake West Drive, Charlotte, NC
28216, United States

Hours

Reviews

3.4
2,337 reviews
5 stars
841
4 stars
498
3 stars
304
2 stars
204
1 star
490

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow, inattentive, or rude service, with many experiencing long wait times for food and drinks.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or improperly prepared items, particularly wings.

Atmosphere

Customers expressed dissatisfaction with the restaurant's atmosphere, citing issues like poor lighting and cleanliness, as well as a lack of staff presence.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and attentiveness.

Management Concerns

Several reviews indicated a need for better management and organization, with complaints about staff being unresponsive and unhelpful.
  • GG
    Granny Grans
    Nov 15, 2025
    5.0
    My food was hella good!!!!!
  • SW
    Shamitria Watkins
    Nov 2, 2025
    2.0
    So I come here all the time to watch NFL Games. Love the atmosphere, bartender I have is incredible. However, they have stopped making the wings correctly. But most of all, they have too many gnats at the bar. I don’t want to keep swatting away gnats from my food and drink while watching the game.
  • KJ
    Keith Johnson
    Oct 9, 2025
    1.0
    No hostess to greet any customers. A regular customer let my wife and I know we could seat ourselves in the bar area. We didn't want that, but its all we could get. Food took forever. My wife's burger was great. She had the chili hash burger. My burger was horrible. It was burnt, I couldn't finish it. The fries were cold and stale when they got to us. This place really needs new management. That is the only way they can suck so consistently
  • TA
    Tom A
    Oct 6, 2025
    1.0
    I waited 2 hours for my food just for it to be cold I would never recim
  • ML
    Mike Lowrey23
    Oct 1, 2025
    2.0
    MANAGEMENT...... TURN THE LIGHTS UP. They say it's to "set the mood". The only mood it makes is me pissed off. It's a SPORTS BAR...not a candle light white table establishment. I complained only to have 2 other tables chime in agreement. At the VERY LEAST dim the lights on the OTHER side where there are dine in tables & booths. Turn the lights up on the other side where there's high tables. Darkness does not set a exciting mood to watch sports. Who's idea was it & why was that idea not challenged?
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Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Charlotte specialize in?

Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.

What are the operating hours for Buffalo Wild Wings at 9402 Northlake West Drive?

The restaurant is open from 11:00 AM to midnight Monday through Thursday and Sunday, and from 11:00 AM to 1:00 AM on Friday and Saturday.