Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.
Numerous customers reported poor service, including long wait times, lack of acknowledgment, and rude staff interactions.
Food Quality
While many customers enjoyed the bagels and breakfast items, there were complaints about incorrect orders and inconsistent quality.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
Staffing Problems
Several reviews indicated that the location is often understaffed, leading to slow service and disorganization.
SO
Sarah O'Rourke
Feb 21, 2026
2.0
Owner, please do everybody a favor and hire more staff. This team works hard and is obviously very overwhelmed at this location by the sheer volume of people. The wait times are long, the service is not great, sometimes the food also suffers. This isn’t there fault, owner, it’s yours. Hire more staff, support your team, and make this experience better for everyone.
AT
A Tolley
Feb 21, 2026
5.0
I always enjoy the fast and friendly service at this Bagel Shop. The manager is excellent!
MG
Mike Gross
Feb 16, 2026
5.0
Arlene was great!
ES
E Shambeau
Feb 3, 2026
1.0
All good and normal experience until I get home and open my bag. My boyfriend and I got 2 bagels with cream cheese and a hashbrown. Somehow they completely forgot the cream cheese on both bagels and burnt my hashbrown. Took over an hour to get someone on the phone.
TK
Thomas Kelly
Feb 3, 2026
1.0
I will never be back to this location. Service was bad, they didn't put any cream cheese on any if the bagles we ordered. Then never answered the phone when I tried to call them about it. Do better.