Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Numerous customers reported slow service, rude staff, and frequent order mistakes, leading to a frustrating experience.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or incorrect items being served.
Cleanliness
The dining area and kitchen were often described as dirty, with unclean tables and floors noted by several customers.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences amidst the issues.
TM
Timothy Murdoch
3 days ago
5.0
Love the sausage biscuits
AS
Amber Smith
Dec 28, 2025
1.0
We arrived as a family of seven with a mobile order and were completely ignored at the front counter. The tables were filthy, and the staff were openly rude, carrying on loud side conversations instead of helping customers.My daughter politely asked one employee for a towel and cleaner so we could wipe our own table. He responded with attitude, telling her he had “nothing to do with that,” that he doesn’t “wipe tables” and doesn’t “get towels or cleaners,” then walked away. Another female employee then began speaking disrespectfully about my daughter to that same coworker, using profanity and making comments like, “Who does she think she is?” and “I know, forget her, she’s not talking to me,” continuing with vulgar remarks in front of customers. These two employees should be addressed immediately, as this behavior is completely unacceptable in a customer-facing business.The overall environment was extremely unprofessional. A man who did not appear to be in uniform and did not look like a regular employee was half-heartedly wiping tables while his phone charged nearby, then later stood outside smoking instead of making sure the dining area was clean. The restaurant was dirty, the food was poor quality, and we were shorted on chicken. This entire visit was embarrassing for me and my family who were in from out of town, and it was by far the most unprofessional and poorly run Bojangles location we have ever visited.
MS
Mike Schwarz
Dec 1, 2025
1.0
Always a problem at this location. It'll be my last time here. Always have to wait for food. Tonight I spent over $40 on dinner and asked for 1 cup of ranch and was given the rudest attitude for it then told you need to pay for it. I didn't take the ranch just walked out. Also y'all should have your workers wear gloves and hair nets. The one behind the counter with the nasty looking afro doesn't look clean enough to work around food
SS
service2Him
Nov 27, 2025
5.0
No car wait line (rare for 5:30PM?). Took order and pulled up to window. Courteous man took my hard earned money, but the meal was still hot and delicious at home in front of tv.
JJ
Jared
Nov 14, 2025
5.0
Staff was very friendly I was surprised the how much energy the cashier had that early in the morning. She also told us about the new Coraline Crunch! Food was as good as always Bojangles food is never a bad choice.
Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixin’s for breakfast, lunch, and dinner.
What are Bojangles' dine-in hours?
Bojangles is open for dine-in from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Fridays and Saturdays.
Does Bojangles have a drive-through, and what are its hours?
Yes, Bojangles has a drive-through. It operates from 5:00 AM to 10:00 PM Monday through Thursday, until 11:00 PM on Fridays and Saturdays, and 6:00 AM to 10:00 PM on Sundays.
Where is Bojangles located?
Bojangles is located at 8720 Pineville-Matthews, Charlotte, NC 28226, USA.
What payment options does Bojangles accept?
Bojangles accepts cash, Mastercard, Travelers Cheque, and Visa.
Does Bojangles offer catering services?
Yes, Bojangles offers catering services for various occasions.
Is Bojangles family-friendly and accessible?
Yes, Bojangles welcomes families, has children's menus, wheelchair accessible entrances and parking, and offers free Wi-Fi.
Are there any Mexican restaurants near Bojangles where I can dine?
Yes, Frida's Mexican Cantina is a nearby Mexican restaurant you might visit before or after dining at Bojangles.
Where can I get coffee or baked goods near Bojangles?
Manhattan Bagel Co. and Bruegger's Bagels are nearby bagel shops and cafes, while Krispy Kreme offers donuts and bakery items close to Bojangles.
Are there other fast food chicken restaurants near Bojangles?
Yes, nearby fast food chicken restaurants include KFC and McDonald's, providing alternative dining options in the area.