Bojangles

3.4
467 reviews
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Business Details

4435 Randolph Rd, Charlotte, NC
28211, United States
(704) 366-1018
https://locations.bojangles.com/nc/charlotte/4435-randolph-rd.html
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About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
4435 Randolph Rd, Charlotte, NC
28211, United States

Hours

Reviews

3.4
467 reviews
5 stars
176
4 stars
86
3 stars
55
2 stars
31
1 star
119

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving food that was old, poorly cooked, or not as ordered, leading to dissatisfaction and health concerns.

Customer Service

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of accountability from management.

Operational Issues

Customers experienced long wait times, issues with the automated ordering system, and frequent mistakes with orders, particularly during busy hours.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions and a lack of proper food handling, raising concerns about health and safety.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service at certain times, indicating potential for improvement.
  • JL
    John Lomas
    Nov 15, 2025
    4.0
    if you want some alright fast food with a good taste and you don't want the regular go here
  • BH
    Brandon Huss
    Oct 5, 2025
    1.0
    Ordered the chicken sandwich on the kiosk. Instead of giving me what I paid for they gave me a Cajun filet chicken breast that was old. Its not the same either fresh or old. I would have asked for a refund but I had already left and up the road.
  • KJ
    Kisha Jones
    Sep 20, 2025
    1.0
    Hello, Last evening my son went to the bojangles location on Cotswold on Randolph rd. He ordered the chicken tender supreme and a three piece wing dinner. When I opened the box for my three wings, the chicken was dark and looked like it was cooked in old grease. So I took it back to the store and informed the staff that the chicken looked bad. They looked at each other and chuckled and said to each other, “You know why it’s bad” that’s that bojangles. So they issued me a refund for my meal and told me to keep it. I wish I would have thrown it away. When I returned home I gave some of the chicken to my dogs. Fast forward to this morning, my son is in the bathroom right now vomiting 🤮 and my dog has had diarrhea all over the house. They are both sick. I called the location to inform and the General manager John said they are not responsible for food borne illnesses for one person. I would not recommend anyone or their pets not to consume food from this location. I would never eat bojangles again after this incident. How can you serve food and then say you’re not responsible for the food you serve? Whether it’s one or 100 people, you should take accountability no matter what. Headed to the ER with my son right now. If I could, I wouldn’t give not one star.
  • DA
    D Austin
    Sep 11, 2025
    2.0
    Stopped here for the first time and my biscuit was so hard it could have broke a window. Lady at the window was very nice and professional. Get a new biscuit person.
  • SC
    Starla Christiana
    Aug 31, 2025
    5.0
    Food was nice and hot and customer service was great!! Shout out to Ben . He came out, off the drive thru a few times because they forgot my straw as he was delivering my hot fries. Then I discovered my sauce was missing he ran in and came right back out with it no attitude. Thank you so much !
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Frequently Asked Questions About Bojangles

What are the dine-in hours for Bojangles at 4435 Randolph Rd, Charlotte?

The dine-in hours are Monday to Thursday from 5:00 AM to 10:00 PM, Friday and Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM.

Does this Bojangles location offer drive-through service and what are the hours?

Yes, the drive-through is open Monday to Thursday from 5:00 AM to 10:00 PM, Friday and Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM.