Bojangles

3.4
469 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
4435 Randolph Rd, Charlotte, NC
28211, United States

Hours

Reviews

3.4
469 reviews
5 stars
177
4 stars
86
3 stars
55
2 stars
31
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and long wait times.

Food Quality

Many customers expressed dissatisfaction with food quality, citing issues like old grease, overcooked biscuits, and missing items from orders.

Operational Issues

Several reviews mentioned problems with the automated ordering system and inconsistent service, particularly during busy hours.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service at specific times, indicating that experiences can vary.
  • DD
    Drizzy Dre
    Nov 30, 2025
    1.0
    Terrible customer service. Literally just left the drive theu. Ordered a chicken biscuit. When I got to window I asked for ranch. They gone tell me I have to go back around and wait in line because they don’t have a register at window 2. Like they don’t t have multiple registers all around the store. SMD
  • JL
    John Lomas
    Nov 15, 2025
    4.0
    if you want some alright fast food with a good taste and you don't want the regular go here
  • BH
    Brandon Huss
    Oct 5, 2025
    1.0
    Ordered the chicken sandwich on the kiosk. Instead of giving me what I paid for they gave me a Cajun filet chicken breast that was old. Its not the same either fresh or old. I would have asked for a refund but I had already left and up the road.
  • KJ
    Kisha Jones
    Sep 20, 2025
    1.0
    Hello, Last evening my son went to the bojangles location on Cotswold on Randolph rd. He ordered the chicken tender supreme and a three piece wing dinner. When I opened the box for my three wings, the chicken was dark and looked like it was cooked in old grease. So I took it back to the store and informed the staff that the chicken looked bad. They looked at each other and chuckled and said to each other, “You know why it’s bad” that’s that bojangles. So they issued me a refund for my meal and told me to keep it. I wish I would have thrown it away. When I returned home I gave some of the chicken to my dogs. Fast forward to this morning, my son is in the bathroom right now vomiting 🤮 and my dog has had diarrhea all over the house. They are both sick. I called the location to inform and the General manager John said they are not responsible for food borne illnesses for one person. I would not recommend anyone or their pets not to consume food from this location. I would never eat bojangles again after this incident. How can you serve food and then say you’re not responsible for the food you serve? Whether it’s one or 100 people, you should take accountability no matter what. Headed to the ER with my son right now. If I could, I wouldn’t give not one star.
  • DA
    D Austin
    Sep 11, 2025
    2.0
    Stopped here for the first time and my biscuit was so hard it could have broke a window. Lady at the window was very nice and professional. Get a new biscuit person.

Frequently Asked Questions About Bojangles

What are the dine-in hours for Bojangles at 4435 Randolph Rd, Charlotte?

The dine-in hours are Monday to Thursday from 5:00 AM to 10:00 PM, Friday and Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM.

Does this Bojangles location offer drive-through service and what are the hours?

Yes, the drive-through is open Monday to Thursday from 5:00 AM to 10:00 PM, Friday and Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 10:00 PM.