Business Details
About
RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires reservationsNot available
Location
Hours
Reviews
2.6
785 reviews
5 stars
183
4 stars
103
3 stars
73
2 stars
69
1 star
357
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Consistency
Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or burnt items.
Management Issues
Several customers noted a lack of effective management, leading to disorganization and poor employee performance.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty bathrooms and food preparation areas.
Customer Experience
While some customers praised individual employees for their friendliness, the overall customer experience was largely negative.
- JSJacob SmithNov 10, 20251.0Thank god for the AI ordering Bojangles because now your rude employees who hate working with the public never even have to mutter 1 single word to your customers.
- LSLatasha SinclairNov 4, 20251.0The wait here is horrific. They always have the drive through customers pull in the parking lot. Then after the wait, the food is cold. The staff is very immature and no customer service skills.
- DSDerek SpachOct 10, 20251.0They constantly get orders wrong. Leave out sauces, old Mac and cheese, or just straight up not the right food. Workers don’t care at all. I’ve been going to bojangles for years and this might be the worst location in the country. Don’t go here. They will mess up your order, they will disappoint you every time, and they will not care.
- BRBuster RinksSep 13, 20251.0Twice this week I have used door dash for my meal at home. Tuesday only received a bag of chicken only and today I got two frenchfries instead on my two Cole. Called and tried to talk to manager and was told we’re out of Cole slaw all week. Very poor English. This store has had problems for ten years that I have lived two blocks away. No more chances. Beware
- PSPatrice SanfordSep 9, 20251.0This is by far the worst bojangles I’ve ever been to. Food is never consistent..they can’t even get the one thing they are known for right! The Biscuits! They are ways undercooked or super hard..it’s not that hard! I’m sure there is a simple recipe to follow. If you just follow the steps then you can consistently produce a good biscuit. Management is trash and need to be replaced.
Frequently Asked Questions About Bojangles
What are the diner hours of Bojangles at 5825 Highland Shoppes Drive, Charlotte?
Bojangles is open for dine-in from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Bojangles offer a drive-through service and what are its hours?
Yes, Bojangles has a drive-through open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, extending until 11:00 PM on Friday and Saturday.
What type of food can I expect at Bojangles?
Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern sides for breakfast, lunch, and dinner.
Can I place an order online or via an app for Bojangles?
Yes, you can order online at Bojangles' official order page or through the Bojangles app available on iOS and Android.
What payment methods are accepted at Bojangles?
Bojangles accepts cash, Mastercard, Travelers Check, and Visa for payment.
Is Bojangles family-friendly and accessible?
Yes, Bojangles welcomes families, offers a children's menu, has wheelchair accessible entrances and parking, and provides seating for dine-in customers.
Are there delivery and catering options at Bojangles?
Yes, Bojangles offers takeout, delivery with no-contact options, and catering services.
Which coffee shops are near Bojangles where I can grab a coffee before or after my meal?
Starbucks is nearby, offering a convenient option for coffee before or after your visit to Bojangles.
What other restaurants are located near Bojangles at Highland Shoppes Drive?
Nearby restaurants include Tropical Smoothie Cafe, NASCAR Refuel Tenders & Burgers, IHOP, and Salsarita's Fresh Mexican Grill, providing a variety of dining options.
Are there any services near Bojangles for banking or pet care?
Yes, Wells Fargo Bank is nearby for financial services, and Banfield Pet Hospital provides veterinary care close to Bojangles.