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Bojangles

3.5
(1559 reviews)

Business Details

1407 E. Third Street, Charlotte, NC
28204, United States
(704) 372-2670

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
1407 E. Third Street, Charlotte, NC
28204, United States

Hours

Reviews

3.5
1,559 reviews
5 stars
573
4 stars
322
3 stars
225
2 stars
122
1 star
317

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, particularly in the drive-thru, with long wait times and orders being forgotten or incorrect.

Customer Service

Customer service experiences varied widely; while some staff were praised for their friendliness, others were noted for being rude or dismissive.

Food Quality

Food quality was inconsistent, with several complaints about cold, old, or improperly cooked items, while some customers enjoyed their meals.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of unsanitary conditions in both the dining area and restrooms.

Management Issues

Several reviews highlighted poor management practices, including staff shortages, lack of organization, and unprofessional behavior from management.
  • AL
    Austin Labretone
    Feb 23, 2026
    2.0
    Been coming for over 3 years as i work literally next door, THEY HAVE NEVER ONCE GOTTEN THEIR MTN DEW FIXED IT TASTES LIKE SYRUPPY BS EVERYTIME AND I HATE IT.
  • CH
    Clarence Hayes
    Feb 15, 2026
    1.0
    Sunday Feb 15th 1130am. I planned to stop in and grab some lunch prior to getting on the road to head south. But first I needed to use the men's room. The restroom in this place was filthy beyond description. There was a puddle of water(?) in the middle of the floor. The urinal was fill with feces and some sort of paper. So I went into the toilet stall and discovered that there was not any toilet paper available. This restroom appeared to have been dirty for quite some time as part of the feces in the urinal had begun to dry. The smell was atrocious. This was not at all reasonable at 1130 am. There were about 4 people in the dining room and maybe 2 in line. Needless to say, I passed on buying any food from this place. And as I was leaving, I announced to the customers who were waiting to place their orders that they were risking their health eating food from an establishment who's management were careless and filthy enough to leave any part of their business in such an unsanitary condition.
  • EV
    Eloise Vogt
    Feb 15, 2026
    1.0
    I ordered with a group, and every one else got their food. They told us to pull into the handicap parking spot to wait for my food. We waited for nearly 30 minutes for them to bring out a filthy, falling apart box.
  • TK
    Toria King
    Feb 14, 2026
    3.0
    Not Bojangles’ best effort. The fries were soggy, the steak biscuit was about half the size it used to be. As a former local visiting, this was disappointing. I would have been embarrassed if I was taking someone here for the first time.
  • AM
    Adam M.
    Feb 7, 2026
    1.0
    It's a tad unfortunate, because I generally want all businesses to thrive, especially a delicious southern chicken chain. Buuttttt, this location touts itself as a training standard for Bojangles corporation, and it's actually a food service rehearsal gone bad. Each time I visit in person, there is a manager/supervisor who is wildly yelling at associates in the kitchen for basic needs: "FRIES!!!?? WHERE WE AT!!?? WHERE THE FRIES!?! HELLLOOOO??????" This has happened many occasions. They also shout at the associates in front of a lobby full of customers, on basic acts of workplace professionalism, etc. It's just obscenely tacky and cringe to experience. I've spent years in food service, and pressing a button and bagging an order isn't nearly as difficult as tying your shoes -- if you can even compare the two. Other than that, they seem to not be able to follow basic instruction 80% of the time during an order. Whenever I ask for an extra BBQ sauce, there is a charge, but no extra BBQ sauce in the box. Whenever I ask for extra seasoning on the fries, there is practically no seasoning at ALL on the fries. Just really doesn't make any sense, especially for adults who are capable of reading and writing. All in all, just know that you're going to have to triple-check and coach these associates to render exactly what you've asked. Smdh.

Brand Certified Facts from Bojangles

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Certified March 01, 2026Yext Knowledge Graph
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