Bojangles

3.5
1197 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
2929 Freedom Drive, Charlotte, NC
28208, United States

Hours

Reviews

3.5
1,197 reviews
5 stars
507
4 stars
207
3 stars
143
2 stars
80
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, particularly during busy hours.

Food Quality

While some reviews praised the freshness and taste of the food, others complained about cold, overcooked, or unsanitary food conditions.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.

Customer Service

Positive experiences highlighted friendly and helpful staff, especially under new management, but these were inconsistent.

Management

Some reviews indicated improvements under new management, while others called for better training and accountability among staff.
  • SR
    Sydni Ray
    Nov 12, 2025
    2.0
    Was very good the first time I came. Unfortunately, this time I fear they gave me old chicken and a biscuit that had been sitting for hours. Both were very hard.
  • SH
    Stephanie Hinson
    Oct 29, 2025
    5.0
    I d picking up a DoorDash order. When I pulled up to the window there was a manager squeegee in the floor & another employee just looking at me. Not once did they speak to me until after several attempts of hollering for the drive thru employee to come, the manager was hollering for the drive-thru employee to come, which literally took her 3 minutes to get to the window, that he open need the window to see what I needed. He still didn't my hell lol me he waited for the other employee to come! I observed when she was the order that the fries were sitting out on the counter instead of under the he heat lamp. I thought the reasoning behind the fries being on the counter was maybe they were about to close because it was 10pm but she said not in not 11pm. I hope the customers good was still l edible & if not I hope DoorDash gave them a refund! I'm glad that wasn't my food!!
  • JB
    John Marcel Brown
    Oct 24, 2025
    4.0
    Bojangles has some good food from the chicken to chicken sandwiches and salads 😋😋😋😋
  • PS
    Patrick Swan
    Oct 6, 2025
    2.0
    I regretted getting my free* Cajun filet biscuit from this location. After standing for 10 minutes watching a manager (?) on her phone and a cashier who had no idea what they were doing trying to not run into each other, I was finally able to just tell them I had an online order I was picking up (free* Cajun filet with a promo code, added egg and cheese and a honey mustard (all a separate charge and I was fine with, it's part of why the main cost of the biscuit was free). I was annoyed but fine with the wait to this point, but then to see this cashier open up every Cajun filet biscuit in their window looking for the one with egg and cheese, not finding it and asking for one to be made in front of me, and then come to find out they still gave me a Cajun filet with no egg or cheese is just comical. That all being said: order was wrong but the Chicken and biscuit were great
  • CH
    Cade Haas
    Sep 27, 2025
    1.0
    Went inside to order and couldn’t bring myself to actually get food from this establishment. Smelled like urine, food and trash all over the floors, slow service. Ever heard of a broom?

Frequently Asked Questions About Bojangles

What are the operating hours of Bojangles at 2929 Freedom Drive?

Bojangles at 2929 Freedom Drive is open Monday to Saturday from 5:00 AM to 11:00 PM, and on Sunday from 6:00 AM to 11:00 PM.

What type of food does Bojangles serve?

Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern dishes for breakfast, lunch, and dinner.