Bojangles

3.4
1362 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style Restaurant
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
9417 Steele Creek Road, Charlotte, NC
28273, United States

Hours

Reviews

3.4
1,362 reviews
5 stars
501
4 stars
278
3 stars
170
2 stars
122
1 star
291

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with waits often exceeding 20-30 minutes.

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or disrespected.

Food Quality

There were consistent complaints about food quality, including items being overcooked, undercooked, or not fresh, leading to dissatisfaction.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean dining areas and unsanitary conditions reported.

Order Accuracy

Many reviews mentioned issues with incorrect orders, missing items, and poor handling of customer complaints.
  • JT
    Jada Tate
    Nov 15, 2025
    1.0
    They made me get out the car to get my mobile order. It was done. She had to take a few steps to get it. Just lazy. Food was horrible and dry. Atmosphere was attitudey.
  • CG
    C G
    Nov 14, 2025
    1.0
    This is truly the worse establishment. They should honestly just close this location. It’s truly non-functioning. Truly.
  • MB
    michillinda burke
    Nov 13, 2025
    1.0
    Absolutely horrible service!! Lunch time, and the front person was moving so slow!! I'm never going there again.
  • DC
    Dia C
    Nov 6, 2025
    1.0
    Early this morning, I went to this Bojangles when they opened around 5–5:30 AM. The employee at the window was not friendly. I asked for a light biscuit with extra egg, and when I asked if the biscuit was light, she just shrugged and said, “I guess so.” When I got home, the biscuit was hard, rubbery, and tasted like it was from yesterday—it even left an aftertaste and hurt my teeth. It was completely inedible, and I have never had a biscuit like that before. This is actually the second time I’ve had issues at this location. A few weeks ago, an employee at the driveway was nice but unsanitary, handling food with the same gloves he had used for money. I had to stop him because I didn’t want my sandwich contaminated. This location has seriously fallen off. Employees are rude, inattentive, and not properly trained. This used to be my favorite Bojangles, but I will never return to this location. Please train your staff and get your employees together this level of service and food quality is unacceptable. Long story short I had to take the biscuit off and just eat the egg and cheese. If I get sick I know where I got it from
  • EC
    Emily Claire
    Nov 2, 2025
    1.0
    Waited 15min after ordering at the kiosk inside. Other people inside were waiting 20+ min. Cars in the drive-thru were flying through without waiting. No one would help customers at the front counter for inside orders. Eventually walked out before food was ready and wasted my $9

Frequently Asked Questions About Bojangles

What types of food does Bojangles serve?

Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern dishes for breakfast, lunch, and dinner.

What are the dining room hours at Bojangles?

The dining room is open daily from 7 a.m. to 2 p.m.