Head to our Charlotte ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Staff, particularly Owen and Jacob, received high praise for their friendly, helpful, and attentive service.
Ice Cream Quality
Customers consistently enjoyed the delicious and creamy ice cream, with many highlighting specific flavors.
Atmosphere
The shop is described as cozy and inviting, contributing to a positive overall experience.
Pricing Concerns
Some customers expressed dissatisfaction with the high prices of ice cream, feeling it was not justified.
Mixed Experiences
While many reviews were positive, a few customers reported poor service experiences, indicating inconsistency.
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William Fletcher
2 days ago
5.0
Great place customer service is A plus. Though and being very honest other customers there was kind of on the prejudice side. But the employees that work there are the best.
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Sarah H
6 days ago
4.0
While I was disappointed with the flavors at the shop not matching the list online (and the portion size for the amount it costs), the associate working was so incredibly kind. It was slow when we went, but she was constantly cleaning up around the store and offered to take a photo of me and my daughter sitting on the cow bench in the store. She was fantastic and I wish more associates everywhere were like her. Thank you for a great visit! (Visit: 2/24 early afternoon)
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Amber Wray
Feb 16, 2026
5.0
They were very nice and love going back every time 5 out of 5 rating
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Dante Graham
Feb 6, 2026
5.0
I walked in from the gunshots outside: a man chasing me with his glock 13 behind me. I wrenched the door open and to my surprise, there she was, Malary standing in all her glory. She, with her eyes alone, scared off the masked predator and I got a banana split unscathed. Thank you Malary, my life is with you...
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Dennis Elliott
Jan 23, 2026
5.0
I come here nearly every Friday with my 3 kids. Owen is always there to save the day. Patient, helpful, and overall awesome. He’s one of the main reasons we keep coming. You’d think he owned the place! Love his customer first mindset!