Customers generally praised the bagels for being fresh, delicious, and well-prepared, with some highlighting gluten-free options.
Service Issues
Several reviews noted inconsistent and poor customer service, including communication barriers and order mistakes.
Atmosphere
The restaurant has a friendly atmosphere, but some customers reported issues with cleanliness and staff behavior.
Pricing Concerns
Some customers felt the prices were high for the quality and portion sizes of the food.
Consistency
While many enjoyed their meals, there were mixed reviews regarding the consistency of food quality and service.
DF
Dan Friedman
Nov 15, 2025
5.0
I found the bagels to be excellent, the staff to be friendly (one was being trained) and the place was clean.
I love supporting local businesses that are non franchised. They did not disappoint.
AB
Ashley Bixler
Nov 15, 2025
2.0
Tl;DR - Always order ahead - be proactive with these teens!
I place an order here every week for $36 for three bagel sandwiches on my way home from the gym for our family. The food is delicious and the bagels are always tasty. However, every week no one greets me. No one moves with any urgency and yet there are six people behind the counter. Today pushed it over the edge for me and now you’re getting a review.
I walked in at 10:04 having already placed an order at 9:50. No one greets me. I walk up to the counter. “I have a takeout order for Ashley.” The girl looks around mind you there are three takeout bags on the counter that I can’t see the names. She says, “we’ll need a few more minutes.” OK no problem. I sit down and wait. No one addresses me. No one looks to be working urgently. At 10:13, I’ve had enough. I walk over to the counter lean over, look at the bags, have to get someone’s attention and ask, “you still don’t have that order for Ashley?” At this point she looks at the bags and says oh it was right here! 🤬So now I probably have cold bagel sandwiches.
The worst part is I watched an older gentleman leave because no one greeted him or offered to take his order. The owner/manger is there too and not even bothering to get these kids to move faster or teach life skills around customer service.
Your taste might have gotten you where you are but your service is going to ruin your business!
PK
preeti kroll
Oct 25, 2025
5.0
This place is so good 👍 if you looking to eat well toasted- tasty delicious bagels. Ordered everything bagel- loved it the cream cheese was spread well n full. Coffee n chai latte well made n hot. My place to go back when I'm craving a good bagel breakfast or lunch in ballantyne. Staff awesome! Thank you.
MG
Miguel Oyola Goulias
Oct 22, 2025
1.0
Went today for the first time and will never be back. Zero communication with either staff present this morning. I guess Im supposed to figure out the ordering process alone like the officer had to before me. They both just looked at me standing there. Learn “service”.
DB
Dakota Burr
Oct 20, 2025
5.0
The wife and I are both Gluten Free so we’re always on the lookout. By far the best GF Bagels we’ve ever had! Also worth mentioning…we walked in there a few minutes after closing time (unaware) and the owner happily took care of us and made us feel welcomed and not rushed. We live about 15/20 minutes away but we’re customers for life now.
What are the regular opening hours for Bagel Boys?
Bagel Boys is open Monday to Friday from 6:00 AM to 1:00 PM, and on Saturdays and Sundays from 7:00 AM to 2:00 PM.
During what hours is delivery available at Bagel Boys?
Delivery is available Monday from 6:00 AM to 11:45 AM, Tuesday to Friday from 6:00 AM to 12:45 PM, and on weekends from 7:00 AM to 1:45 PM.
Can I pick up my order in-store at Bagel Boys?
Yes, Bagel Boys offers in-store pickup and delivery services.
What types of food and services does Bagel Boys provide?
Bagel Boys is a bagel shop, breakfast restaurant, deli, cafe, coffee shop, American restaurant, sandwich shop, bakery, vegetarian restaurant, and caterer.
Where is Bagel Boys located?
Bagel Boys is located at 7107 Waverly Walk Ave Suite A2, Charlotte, NC 28277, United States.
What is the price range at Bagel Boys?
Bagel Boys has a price range rated as 'TWO', indicating moderate prices.
Where can I find Bagel Boys' menu and place an order online?
You can view the menu and place orders online at https://bagelboysclt.com/menu.
Which nearby places can I visit before or after dining at Bagel Boys?
Nearby places of interest include Truliant Federal Credit Union Charlotte, The Lash Lounge, Polished Nail Bar Waverly, Taziki's Mediterranean Cafe, and Fleet Feet Charlotte - Waverly, which you can visit for banking, beauty services, Mediterranean cuisine, or sporting goods shopping.
Are there convenient coffee shops around Bagel Boys?
Yes, Starbucks and WFM Coffee Bar are nearby coffee shops where customers can enjoy drinks before or after visiting Bagel Boys.
Is there a grocery store close to Bagel Boys for additional shopping needs?
Whole Foods Market is located nearby, offering health foods, groceries, and a bakery for your convenience.