Brand Certified
Arby's
3.7(513 reviews)
Certified by Arby's • Mar 01, 2026
Business Details
8640 Rachel Freeman Way, Charlotte, NC
28278, United States
Certified by Arby's • Mar 01, 2026
(704) 504-0833
Certified by Arby's • Mar 01, 2026
http://www.arbys.com/locations/us/nc/charlotte/8640-rachel-freeman-way/store-8132
Certified by Arby's • Mar 01, 2026
About
Certified by Arby's • Mar 01, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Mar 01, 2026
Hours
Certified by Arby's • Mar 01, 2026
Reviews
3.7
513 reviews
5 stars
210
4 stars
119
3 stars
62
2 stars
40
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their friendliness and professionalism, while others are criticized for rudeness and lack of urgency.
Food Quality
Food quality is inconsistent, with reports of cold, poorly prepared items, and missing ingredients, though some customers enjoyed their meals.
Operational Issues
Many customers experienced long wait times, incorrect orders, and issues with the restaurant being closed during posted hours.
Cleanliness
There are complaints about cleanliness, including unsanitary conditions and unpleasant odors in the restaurant.
- NDNakyhia DarbyFeb 5, 20265.0A kind and polite young man named Jaylen took my order this evening. Jaylen was very professional and displayed amazing customer service. He greeted me with a smile and even asked how my day was going. After I received my order, he thanked me for coming. Although my day had been stressful, my encounter with Jaylen changed that. Thanks for providing excellent customer service Jaylen!
- RDRoger DarbyJan 14, 20261.0It’s impossible for me to believe that places that are known for one thing don’t have that one thing. Your name is Arby’s, you say you have the meats, yet the one time someone wants to eat at your vacant restaurant you don’t have roast beef. Mind you this is at 6:39pm. This isn’t the only restaurant that does this tactic. I just wonder if the owner of this establishment knows what is going on. If they know who’s running their business or in this case costing them money. Just incredible. Good luck Arby’s in Berewick I want waste my time to come back to a place that can’t get the one thing they’re known for right.
- MBMooney BirdDec 21, 20251.0I don't think this Arby's is going to make it. It's never busy which I guess should've been a red flag when I decided to try their food. The french dip I ordered to go was cold and the au jus put in the bag upside down so it leaked out and soaked everything in the bag and my car.
- YYYassineDec 11, 20255.0Best Arby's I've been too. Great management and quick service.
- WCWilliam CattiganDec 9, 20255.0Lovely food really enjoyed my meal here steak bites are the best!
Brand Certified Facts from Arby's
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Certified March 01, 2026Yext Knowledge Graph
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