Business Details
About
Grocery StoreFood Lion
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.3
1,550 reviews
5 stars
878
4 stars
434
3 stars
133
2 stars
35
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly during interactions with management.
Safety Concerns
Several reviews highlighted issues with security staff making customers feel uncomfortable or threatened.
Store Cleanliness
While some customers praised the cleanliness of the store, others reported unsanitary conditions and disorganization.
Product Availability
Customers frequently mentioned issues with stock levels, particularly with advertised items being out of stock.
Positive Staff Interactions
Despite negative experiences, some customers noted friendly and helpful staff members, especially during morning shifts.
- JEJhappy's eMallJan 4, 20262.0Safety concern. 1/4/2025 - 9:30pm Moment I walked in, the security guard seem to have been stalking me. I ignored it at first, and focused on my shopping. But after a while, I noticed that he was over my shoulder in every aisle I was in. So I began to feel uncomfortable and couldn't focus on a single thought. So I turned to communicate with him, to ask him if he was following me, he ignored me through several attempts. Another customer who was standing nearby saw the situation and said 1 single word - he gave her full attention. She directed him to me, I was then able to ask him if he was following me. He looks me up and down and says, "Do you look like someone that needs to be followed?" In a violent tone, but I ignored that... at first. I turn my attention back to my shopping, browsing meats, onto fruits, onto vegetables. Guess who was there at every turn? That's right readers, the security guard. I got management involved and asked the man why the security guard was doing this. The manager told me to just keep on shopping. Solved nothing. The security guard was still stalking me around the store, but this time saying harassive things as I walked around. At check out he was still verbally abusing me, for some reason. I stole nothing paid for my stuff, yet he I was still in his crosshairs. Well, when I made it to my car, I was pretty stressed about the situation... so I made a conscious decision to break my sobriety tonight so I can calm my nerves. I went back into the store to get some beer. When I crossed paths with him, he immediately turned to follow me again. So this time, I ushered something peaceable. I asked him where the beer aisle was. He said he didn't know. So as I navigated myself to the beer aisle - threatening to beat my ass, calling me a pussy.. all of these unnecessary things to a customer just there to shop. I buy my beer, and he still feels the need to threaten me as I exit the store. There is something unstable about this man, and it needs to be brought to attention, lest he hurts someone.
- TBTaylor BlakeJan 4, 20261.0I shop at Food Lion very frequently often every couple of days and I’ve always had great customer service at the Concord, NC locations. Because I couldn’t remember the phone number attached to my MVP card, I asked if I could use the store MVP card, something I am regularly allowed to do at other Food Lion stores with no issue. However, at the University location, the sales associate was very argumentative and insisted that customers are not allowed to use the store MVP card. I explained that I shop at Food Lion multiple times a week and do this often at other locations, but instead of calmly explaining or offering a solution, she became defensive and rude. I then asked to speak with a manager. The manager, Tierney was also unhelpful and repeatedly stated that it was “against policy,” continuing the argument rather than helping resolve the situation. What would have been far more appreciated is if someone had simply said, “Let’s get you signed up for an MVP card today,” instead of going back and forth. They eventually allowed it, but the attitude throughout the interaction made the experience very unpleasant. Unfortunately, because of the customer service at this location, I will not be returning here. I’ll continue shopping at other Food Lion stores where I’m treated with respect and courtesy.
- KHKyra HickmanJan 1, 20261.0One star for Rita treating like I’m a shoplifter while looking like one. I have no tolerance for this.
- RGrodney goinsDec 24, 20254.0I hadn't been to this location for a while the whole store has been remodeled, looks really good. I just needed milk so it was a quick trip, plenty of self checkout and old school cashiers a nice mix not like some of those big box stores where you have to get off work and go to work to get your groceries. Plus they stay open till 11:00 which is great.
- KBKaylie BerryDec 16, 20251.0Reserved a spot for 8pm for a pick up order and paid already and they told me their person left at 7pm and I should’ve came when my time was reserved…. Why would you have a 8pm available slot when no one is schedule to be there? The manager was quite rude and I did not get a refund or my groceries.
Frequently Asked Questions About Food Lion
What are the operating hours of Food Lion at Mallard Pointe At University Place?
Food Lion at Mallard Pointe At University Place is open daily from 7:00 AM to 11:00 PM.
Where is Food Lion at Mallard Pointe At University Place located?
It is located at 9323 N Tryon St, Mallard Pointe At University Place, Charlotte, NC 28262, USA.
Does Food Lion at Mallard Pointe offer accessible entrances and parking?
Yes, Food Lion at this location has wheelchair accessible entrances and parking available.
Does Food Lion at Mallard Pointe sell organic and prepared foods?
Yes, this Food Lion sells organic products as well as prepared foods.
What payment methods are accepted at Food Lion Mallard Pointe?
Food Lion accepts debit cards, mobile NFC payments, and paychecks; cash-only payments are not required.
Is there a public restroom available at Food Lion Mallard Pointe?
Yes, Food Lion Mallard Pointe provides public restrooms for customers.
What are some nearby dining options to Food Lion at Mallard Pointe?
Nearby dining options include Papa Johns Pizza, Starbucks, Chipotle Mexican Grill, Wingstop, Binki Cafe, Sol Delish CLT Restaurant, Insomnia Cookies, Bruegger's Bagel Bakery, My Camille's Cafe, and Moon River Thai Bistro.
Are there any nearby shopping stores around Food Lion at Mallard Pointe?
Yes, nearby shopping destinations include Kohl's, Citi Trends, Fabulous Beauty Supply, Games Workshop, and Kure CBD & Vape.
What services are offered near Food Lion at Mallard Pointe that could be useful for customers?
Nearby services include Western Union for money transfers, Coinstar for banking needs, Sunny's Dry Cleaners and Alterations, and Umpire Tax Solutions for trust-related assistance.
How can nearby places like Mallard Lake and Lake at University benefit customers visiting Food Lion?
Customers can enjoy recreational visits to Mallard Lake or explore apartment rentals at Lake at University and MAA University Lake before or after their grocery shopping trip.