Panera Bread

3.6
627 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Chapel Hill is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
213 W Franklin St, Chapel Hill, NC
27516, United States

Hours

Reviews

3.6
627 reviews
5 stars
269
4 stars
141
3 stars
56
2 stars
31
1 star
130

What are people saying?

AI-generated from recent customer reviews

Service Quality

While some customers praised the friendly and helpful staff, others reported rude service and long wait times.

Food Quality

Mixed reviews on food quality; some enjoyed their meals while others found them stale or poorly prepared.

Cleanliness

Several customers noted unsanitary conditions in the dining area and bathrooms.

Towing Issues

Numerous complaints about predatory towing practices, with customers being towed shortly after parking, leading to significant fees.

Atmosphere

The location is appreciated for its college town vibe and pleasant environment, but some felt unsafe due to loitering and overgrown landscaping.
  • CM
    Caleb Myers
    2 days ago
    5.0
    Wren, Elena, and another tall gentleman (I forgot his name) were AMAZING. The epitome of hospitality.
  • TB
    Tim Bradley
    Nov 16, 2025
    1.0
    Went inside order my food to go watched four other customers that ordered after me that was eating in, get their order, filled and sit down before mine. Then, when I looked in the bag for my order, the soup cup was turned up on its side because it was put on top of the other food, and the bread was not wrapped. It was just tossed in the bag.. I gave the bread back to him and asked them to wrap it. They said they don’t and so I told them to throw it away.. I didn’t see paying as much as you have to pay to eat there to receive dirty food. When I told the front counter, they shrugged their shoulders and acted as if they would go back and talk to the people that prepared the food, but no one offered to correct the problem or make it right.
  • EV
    Edier Villatoro
    Oct 30, 2025
    5.0
    Los cosineros son rapidos y muy amables
  • DS
    David Smith
    Oct 11, 2025
    1.0
    Disgusting, trash on tables counters, and floors, unsanitary.
  • PD
    Perry Davis
    Oct 9, 2025
    5.0
    Service is always friendly here and service is quick. Today on my visit Alana went out of her way to give me superb service🥰

Frequently Asked Questions About Panera Bread

Does Panera Bread Chapel Hill accept reservations?

No, Panera Bread Chapel Hill does not accept reservations.

What are the opening hours of Panera Bread Chapel Hill?

Panera Bread Chapel Hill is open daily from 7:00 AM to 9:00 PM, except on Fridays when it opens at 6:00 AM.