Panera Bread

Reviews

• TB

  Trevor Beaulieu

  2 days ago
  5.0
  We recently ordered catering from the Panera Bread on Franklin Street for the UNC School of Pharmacy, and I truly cannot say enough good things about our experience, especially because of Alana. From the very beginning, Alana was incredibly kind, patient, and helpful. I spoke with her on multiple consecutive days while organizing a large catering order (over 100 bagels plus cookies and cream cheese), and she always had an answer ready for every single question we had. She made the entire process smooth and stress-free, which is not easy when coordinating a large school event. Even though she is not the catering manager, she stepped up and went above and beyond to make sure everything was perfect. When we arrived for pickup, everything was fresh, organized, and beautifully prepared. The bagels were sliced and ready to go, cream cheeses were packed perfectly, and they provided plates and utensils... truly everything we needed. The petite chocolate chip cookies were a huge favorite among our class. You could tell the entire team put care into the order. Alana’s professionalism, responsiveness, and genuine kindness made this catering experience exceptional. She went above and beyond both on the phone and in person when we came in to pay and pick everything up. Because of her, we will 100% be ordering from this Panera location again. Thank you to Alana and the whole Franklin Street Panera team for making our event such a success!
• RR

  Rain

  6 days ago
  5.0
  Whole team is wonderful but Crystal is exceptional, such a joyful presence and adds a lot to the experience :)
• MR

  Meagan Riddle

  Dec 30, 2025
  5.0
  Let me start by saying this review is to speak about the FANTASTIC experience I had with the night manager on 12/30/2025: I placed an order through UberEats and of course the app didn’t have it where you could pick a bread bowl for the soup I wanted- so I called Panera and spoke with the night Manager (who is probably the nicest person I’ve ever spoken to), she immediately set aside the last bread bowl for me and told me to place my order and she would make sure I got my bread bowl. I also wanted a couple sides of their amazing balsamic vinaigrette, so she said she’d add those in your my order as well, since there was no way to do that on the app. Before we hung up she told me that she had everything set aside for me and would tell her line staff to be on the look out for my order. She was the most accommodating, genuinely kind, thoughtful person I’ve ever had the pleasure of dealing with. I can’t thank her enough for her kindness and how she went above and beyond to make sure I was able to satisfy my cravings, lol!!
• BG

  Becky Giusti

  Dec 13, 2025
  2.0
  As a longtime Panera customer, I am very sad to say this may be my last visit to this Panera in particular and maybe all Paneras in general. It is so obvious that corners are being cut everywhere: staffing; amenities such as eating utensils, plastic glasses, napkins!, bags; and, worst of all, freshness of the food. Why would bakery be stale early in the morning? Why would focaccia not even look like focaccia?
• CC

  Carl

  Nov 27, 2025
  4.0
  They did much better in service than they did "THE LAST TIME" but I'm unsure if I would return to this place or not. 🤔

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