Brand Certified
McDonald's
3.6(1230 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
409 W Franklin St, Chapel Hill, NC
27516, United States
Certified by McDonald's • Mar 01, 2026
(919) 967-5788
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
- BreakfastAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
1,230 reviews
5 stars
489
4 stars
249
3 stars
212
2 stars
87
1 star
193
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Cleanliness Concerns
Multiple reviews highlighted unsanitary conditions, including dirty tables and empty hand sanitizer dispensers.
Parking Problems
Many customers expressed dissatisfaction with the towing practices and confusing parking situation, discouraging them from returning.
Mixed Food Quality
While some customers enjoyed the food, others complained about cold or stale items, indicating inconsistency in food quality.
Staff Attitude
Reviews indicated a lack of customer service skills among staff, with reports of rudeness and indifference towards customers.
- NPNixon Evelio Ramirez PerezFeb 7, 20265.0Muy buena en realidad
- AOA T OFeb 3, 20261.0TERRIBLE! TERRIBLE! they charges for extra ketchup after 2 bags. Not enough staffs for refilling drinks. Probably bad owner, no one wants to work here?!
- MRMaria Jose RodriguezFeb 3, 20265.0Me encanta ir Son tan amables siempre
- RBReg BooJan 26, 20261.0Came to place my order no one available to take my order and I could not figure out how to change drink size on the kiosk. Explained to the guy at pick up window. Anyway never got to order food. Very bad experience.
- VGVinnie GalloJan 18, 20261.0This place is a mess, floors, tables, everything is dirty. Placed an order at the kiosk and waited 25 mins for my food which was cold as soon as I got it. Counter is constantly mobbed by Door Dash drivers. It's amazing how low the bar is for McDonald's now.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 409 W Franklin St, Chapel Hill?
McDonald's is open from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and until 2:00 AM on Thursday through Saturday.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and until 12:45 AM Thursday through Saturday.
What are the drive-through hours at McDonald's Chapel Hill?
Drive-through is open from 5:00 AM to 12:00 AM Monday through Wednesday, 5:00 AM to 2:00 AM Thursday through Saturday, and 6:00 AM to 12:00 AM on Sunday.
Does this McDonald's location offer mobile ordering and delivery services?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is WiFi available at the McDonald's on W Franklin St?
Yes, WiFi service is available for customers at this location.
How can I order McDonald's food through an app?
You can order via the McDonald's App available on the Apple App Store and Google Play Store or use their online ordering link.
Are there any nearby places to visit before or after dining at McDonald's in Chapel Hill?
Yes, nearby places include the Drift Marketplace art gallery, Heavenly Buffaloes restaurant, and the Tropical Smoothie Cafe, offering various dining and entertainment options.
Can visitors combine a trip to McDonald's with nearby coffee shops?
Absolutely, Perennial coffee shop and 411 West Italian Cafe are close by for a coffee or light meal alongside your McDonald's visit.
What entertainment venues are near McDonald’s at 409 W Franklin St?
Nearby entertainment includes VibeHouse405, a music venue and dance club, and art galleries such as Drift Marketplace and somethin else.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
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