Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
- BreakfastAvailable
Location
Hours
Reviews
3.6
1,219 reviews
5 stars
486
4 stars
248
3 stars
210
2 stars
85
1 star
190
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.
Service Speed
Many reviews highlighted slow service, with long wait times for food and curbside orders.
Cleanliness Issues
Customers noted dirty tables, empty hand sanitizer containers, and unclean bathrooms, raising concerns about hygiene.
Parking Problems
Several reviews mentioned issues with parking, including aggressive towing practices that deter customers.
Mixed Food Quality
While some customers enjoyed their food, others received cold or stale items, indicating inconsistency in food quality.
- JSJordan SavageDec 18, 20251.0the workers can’t get an order right to save their life. every time i order curbside i have to go back inside to get my order fixed. workers literally refuse to make eye contact with customers that are waiting for help. sometimes i go out of my way to the mcd in durham and get home quicker than dealing with the mcdonald’s down the street from my house. terrible establishment
- AGAnthony GivensDec 16, 20255.0Good food and service.
- PPPracticallyDec 9, 20251.0Would give a 0 if possible. Possibly the slowest McDonald’s and you wait that long for your food to come out cold.
- FLFidel LopezDec 9, 20251.0Estube esta ñamana y no les recomiendo venir a comprar aqui si llevan prisa tardaron mucho con todas las personas y te dan mal las ordenes ami me falto un plato de panke con huevo y lo q lleva muy tardado y desesperante no lo recomiendo
- BBB.Dec 6, 20251.0Dirty tables, every single hand sanitizer container was empty, and there was no soap in the bathroom. The grossest McDonald's I've ever been to.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 409 W Franklin St, Chapel Hill?
McDonald's is open from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and until 2:00 AM on Thursday through Saturday.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and until 12:45 AM Thursday through Saturday.
What are the drive-through hours at McDonald's Chapel Hill?
Drive-through is open from 5:00 AM to 12:00 AM Monday through Wednesday, 5:00 AM to 2:00 AM Thursday through Saturday, and 6:00 AM to 12:00 AM on Sunday.
Does this McDonald's location offer mobile ordering and delivery services?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is WiFi available at the McDonald's on W Franklin St?
Yes, WiFi service is available for customers at this location.
How can I order McDonald's food through an app?
You can order via the McDonald's App available on the Apple App Store and Google Play Store or use their online ordering link.
Are there any nearby places to visit before or after dining at McDonald's in Chapel Hill?
Yes, nearby places include the Drift Marketplace art gallery, Heavenly Buffaloes restaurant, and the Tropical Smoothie Cafe, offering various dining and entertainment options.
Can visitors combine a trip to McDonald's with nearby coffee shops?
Absolutely, Perennial coffee shop and 411 West Italian Cafe are close by for a coffee or light meal alongside your McDonald's visit.
What entertainment venues are near McDonald’s at 409 W Franklin St?
Nearby entertainment includes VibeHouse405, a music venue and dance club, and art galleries such as Drift Marketplace and somethin else.