McDonald's

3.6
1209 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable
  • BreakfastAvailable

Location

McDonald's
409 W Franklin St, Chapel Hill, NC
27516, United States

Hours

Reviews

3.6
1,209 reviews
5 stars
480
4 stars
248
3 stars
210
2 stars
85
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and poor staff attitudes, leading to frustration.

Parking Problems

Many reviews highlighted issues with the parking situation, including aggressive towing practices that deter customers.

Food Quality

While some customers enjoyed the food, there were consistent complaints about cold or stale items and incorrect orders.

Cleanliness Concerns

Several customers noted cleanliness issues, particularly in restrooms and dining areas, impacting their overall experience.

Mixed Experiences

Some customers praised the staff and service during certain visits, indicating that experiences can vary significantly.
  • SM
    Scott Martin
    4 days ago
    1.0
    The employees take there sweet time to take ur order the cook was walking around in the back by the fryer drinking coffee it took over 25 minutes to get my food …. Was a biscuit an ice coffee mind u the homeless man that was taking on the counter got faster service that we got it seems to be more of a homeless shelter than a restaurant most mornings
  • LH
    Lori Hoell
    6 days ago
    1.0
    If I give a 0 I would. My pregnant daughter is up there taking a class for work. She ordered food from Tropical Smoothie and was going to get an apple pie from McDonald's. So she parked in the McDonald's parking lot and walked across the street to pick the order up from TS then was going to get her apple pie. She was gone from her car for 5 minutes and I know because I was on the phone with her. When she came out if TS her car was already loaded by the towing company. She had not seen the sign on the corner of the property and the tow truck driver had to point it out. It costed her $290 that she didn't have to get her car back. This is beyond ridiculous and I will be contacting my lawyer tomorrow. Be aware of this McDonalds and Barnes Towing!!!!!!!
  • BS
    Briana Sercy
    Nov 10, 2025
    1.0
    Staff pushes orders ready when they are not ready and you still have to stand anywhere from five to ten minutes for your order after they say it’s ready. Staff is rude and will ignore you if you’re standing there needing something. Filled my drink completely with ice and when I asked for more drink because I poured some of the ice out she stood at the drink machine for a few minutes and made me wait while I looked at her. Work in the area and it’s nor fun to get an order.
  • LA
    Latanja Arrington
    Oct 28, 2025
    1.0
    I ordered a large lemonade with no ice.I got a medium lemonade with no ice but got charged for a large.The employee told me that the manager told them to pass out the medium cups.If they ask for no ice inside the lemonade, and if that's the case, I should have gotten charged for a medium lemonade and just because someone asks for no ice does not mean that their drinks should be smaller because they feel as though they don't want to give out a large cup.And I am playing the monopoly game.So it really messed me up, cuz.I ordered a large just so I can get another piece of the monopoly game
  • AB
    apv builders
    Oct 23, 2025
    1.0
    In McDonald's Chapel hill, there is a person who does not wash his hands when leaving the bathroom, I have observed it many times, whenever I go to lunch it happens that whenever I am washing my hand And I hear them flush the toilet and i see him coming out, he passes by and leaves, when i go to the counter he is taking the order or he is serving the food, Now I wonder if he's the only dirty one who doesn't think about the health of others. I don't want to tell him the name, I hope he looks at this and can be clean.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 409 W Franklin St, Chapel Hill?

McDonald's is open from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and until 2:00 AM on Thursday through Saturday.

What are the delivery hours for this McDonald's location?

Delivery is available from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and until 12:45 AM Thursday through Saturday.