McDonald's

3.8
802 reviews
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Business Details

11460 US 15-501 N, Chapel Hill, NC
27517, United States
(919) 929-8377
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11460 US 15-501 N, Chapel Hill, NC
27517, United States

Hours

Reviews

3.8
802 reviews
5 stars
355
4 stars
169
3 stars
128
2 stars
53
1 star
97

What are people saying?

AI-generated from recent customer reviews

Food Quality

Food quality is inconsistent; some customers report hot and fresh meals while others receive cold or incorrect orders.

Service Issues

Customer service experiences vary widely, with some staff being friendly and helpful, while others display poor attitudes and make mistakes.

Cleanliness

The restaurant is generally clean, but there are reports of unsanitary conditions in the bathrooms and dining area.

Order Accuracy

Many customers experience issues with order accuracy, including missing items and incorrect orders.

Speed of Service

Service speed is inconsistent; some customers report fast service while others experience long wait times.
  • JB
    James Bryant
    5 days ago
    4.0
    The usual fast food fare, but excellent hot coffee
  • LA
    Latanja Arrington
    Oct 28, 2025
    5.0
    Don't know about the little dude that's going to drive through sometimes.But the food is always hot.And ready
  • CG
    Carlos Alberto Ruedas Gutiérrez
    Oct 18, 2025
    5.0
    Excelente
  • OW
    Olivia w
    Aug 9, 2025
    1.0
    Food here is always wonderful and usually so is the staff. Today was no different from the front window employee super kind young lady who made sure we got the right order. Once we reached the second window a woman (whom I assume is the manager due to her black shirt) who persistently tried to hand us the wrong food and once we clarified it wasn’t ours she rolled her eyes and asked for our receipt which we didn’t have due to the fact it was a mobile order. She then rapidly read off our order which I hadn’t gotten the chance to realize we were missing an item. I was willing to purchase said missing item but instead she passed us half our order and told us to pull up. At the final window a very kind man helped us out. The service is usually impeccable so this was quite disappointing. I hope this woman improves cause this store is a wonderful experience without her attitude. I’ve worked in fast food for years so I know her behavior represents the store and that’s not a good look for the other hard working employees there. Especially because the young lady was running drive thru intercom, taking money and directing customers was able to tell us our order correctly and concisely while being kind and patient.
  • MO
    Marian O.
    Jul 7, 2025
    3.0
    The coffee from McDonald's is good! Almost my favorite coffee place.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Chapel Hill, NC?

The McDonald's in Chapel Hill is open daily from 5:00 AM to 11:00 PM.

During which hours does the McDonald's delivery service operate?

Delivery is available from 5:00 AM to 10:30 PM on weekdays and Sunday, and until 11:30 PM on Thursday, Friday, and Saturday.