Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
808 reviews
5 stars
358
4 stars
169
3 stars
128
2 stars
53
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent, with some staff being friendly and helpful while others are reported as rude or inattentive.
Food Quality
Food quality varies significantly; some customers report fresh and hot meals, while others receive cold or incorrect orders.
Cleanliness
The cleanliness of the restaurant is a concern, with reports of unsanitary conditions in the bathrooms and dining area.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect modifications.
Speed of Service
Service speed is inconsistent; while some customers appreciate the quick service, others report long wait times and delays.
- ACAnna CampbellDec 6, 20251.0The customer service at this McDonald's is by far one of the worst I've ever experienced. We waited at the drive thru speaker for a few minutes and no one helped us. Pulled up to the first window and the person standing there walked away when they saw us. We then have to pull up to the second window and wave down someone inside to get help. We placed an online order which also wasn't ready when we got there. The food at this location is decent but the customer service makes it an awful experience and not worth coming to.
- NRN RDec 4, 20251.0Terrible. Literally ignores special requests that I pay extra for. And rush you when ordering. Especially dread dealing with this one black lady who is rude. Can someone else take the orders please? And try to get the food right?
- JMJeff MorrisDec 1, 20251.0Food is put together in a hurry and fries are cold or been sitting around awhile
- TKTurdy KruegerNov 30, 20255.0Quick; even when busy.
- JBJames BryantNov 19, 20254.0The usual fast food fare, but excellent hot coffee
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Chapel Hill, NC?
The McDonald's in Chapel Hill is open daily from 5:00 AM to 11:00 PM.
During which hours does the McDonald's delivery service operate?
Delivery is available from 5:00 AM to 10:30 PM on weekdays and Sunday, and until 11:30 PM on Thursday, Friday, and Saturday.
What are the Drive-Thru hours at this McDonald's location?
Drive-Thru service is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What types of payment methods are accepted at this McDonald's?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order McDonald's for curbside pickup or contactless delivery?
Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Is there a McDonald's app available for ordering and rewards?
Yes, you can order and earn rewards through the McDonald's App available on both Apple App Store and Google Play Store.
Which nearby fitness center can I visit before or after grabbing food at McDonald's?
You can visit CrossFit 15-501, a gym and fitness trainer located close to McDonald's.
Are there any nearby grocery or shopping centers near this McDonald's?
Yes, Cole Park Plaza is a nearby shopping center where you can shop before or after your meal.
Where can I find nearby ATMs close to McDonald's for convenient payment or cash withdrawals?
There is a Truist ATM and a Coinme ATM near McDonald's for your financial needs.
What other fast food restaurants are near McDonald's for more dining options?
Nearby fast food options include another McDonald's and a Subway sandwich shop close by.