Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chapel Hill, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned disappointing food quality, particularly stale or poorly made donuts and sandwiches.
Cleanliness Concerns
Several customers noted cleanliness issues, including unsanitary conditions in the bathroom and the presence of flies around the donuts.
Staff Friendliness
While some customers praised the friendliness of the staff, others reported a lack of engagement and motivation among employees.
Inconsistent Operations
Customers experienced issues with order fulfillment, including app-related problems and inconsistent opening hours.
TS
Ted Stewart
Feb 12, 2026
4.0
Dunkin' counter as part of/half of a convenience store. Separate check outs.
VP
Virginia Parrish
Feb 9, 2026
1.0
Worst service I’ve experienced anywhere ever. Ordered in the kiosk as there were no employees taking orders. When I got my food after a relatively long wait (in fairness it was Monday morning so they were busy), it was missing the hashbrowns. I told this to the person that handed me the bag and she just says you didn’t order hashbrowns and walks away. So I continue to stand there and when she brings more food, she asks me what I’m waiting on. I was also missing a doughnut at that point so I tell her the donut and the hashbrowns. She said I’m not giving you hashbrowns, you didn’t order them. I said I ordered the $5 combo meal. So she goes in print receipt. I absolutely pushed the five dollar combo and added it but for whatever reason she is correct per the receipt, it rang up the wrap and the coffee separately. At this point, I’m beyond frustrated, so I asked her just to refund the whole order and keep it. She replied I would have to do it in the app since I orders on the kiosk. OK how do I do that? Thankfully the young man filling coffee orders calmly said you need to call customer service and they can help you. Cool, no problem. However, Dunkin customer service wanted to give me points and would not refund my money. Sorry but I don’t want points in lieu of my $10. So now I’m trying to reach the local customer service number, which is on the receipt and I just get a voicemail that redirected me to another number which I have called and texted. As of yet no response.
AS
Annika Shi
Feb 9, 2026
3.0
Always been a Starbucks person, Never had Dunkin’s before, after I had this I’m never going back again. Cold foam was straight from a whipped cream can, coffee was very sour.
The staff was nice though.
AH
Amie H
Dec 29, 2025
3.0
Employees are always nice and fast. Donuts are donuts. Not a lot of variety since it is a store in gas station but decent.
DA
Debra A.
Nov 20, 2025
5.0
I've been to this Dunkin twice now and it's pretty good. It's inside a gas station, so it's not a full Dunkin coffee shop, but both of the employees who were working during either of my visits were really nice and everything was clean, including the restroom.