Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chapel Hill, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
668 reviews
5 stars
348
4 stars
107
3 stars
66
2 stars
50
1 star
97
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers frequently praised the friendly and helpful staff, particularly highlighting individual employees like Alicia and Jasmin for their exceptional service.
Service Speed
Many reviews indicated slow service, especially during busy times, with complaints about long wait times for orders and understaffing.
Product Quality
While some customers enjoyed the coffee and donuts, there were numerous complaints about inconsistent drink quality and food items being stale or incorrect.
Customer Experience
Several reviews noted poor customer service experiences, including rude staff interactions and lack of communication regarding orders.
Cleanliness
The location was often described as clean and well-maintained, contributing positively to the overall customer experience.
- KFKen FaulknerNov 11, 20255.0The classic Dunkin experience here in NC. Coffee is what you come for, but the bagels and breakfast options are inexpensive and pretty good!
- BBBriana BoydNov 3, 20254.0Alecia is always great first thing in the morning! She is always friendly and pleasant when she greets me and my babies. We truly appreciate her service.
- AJAidan JensenOct 31, 20255.0This Dunkin is AWESOME. My dad and I walked in on Halloween, head-to-toe in our Dun-Kings costumes, turning heads everywhere we walked. The employees were so awesome – and a few even asked for pictures with us. Service is always great, staff is even better, but the donuts and coffee? TOP NOTCH.
- KDKali DaoOct 30, 20255.0I go here every tuesday, Thursday morning for the meal deal and the worker Alicia makes my morning. She is always so kind and attentive, she remade my coffee without hesitation and made sure it was perfect before I left. She keeps me coming back.
- CTCAROLINE TUTINOOct 30, 20255.0We LOVE Alicia! We come to dunkin every Tuesday and Thursday and she is always such a bright light in our morning! She is always willing to fix a drink or just have a conversation with us. We’re practically besties at this point. If she’s gone, we’re gone. She makes our Dunkin experience so amazing every time!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Chapel Hill, NC?
Dunkin' in Chapel Hill is open every day from 6:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, they offer both delivery and curbside pickup services to customers.
What are some popular menu items at Dunkin' Chapel Hill?
Popular items include espresso, coffee, breakfast sandwiches, donuts, and tea, with seasonal specials like the Cookie Butter Cloud Latte and Peppermint Mocha.
Can I order ahead using a mobile app at this Dunkin' location?
Yes, you can order ahead via the Dunkin' mobile app available on both iOS and Android to enjoy a fast grab-and-go experience.
Is there a drive-thru available at this Dunkin' in Chapel Hill?
Yes, this Dunkin' location offers a drive-thru service for customer convenience.
What is the address and contact number for this Dunkin' location?
The address is 1509 E Franklin St, Chapel Hill, NC 27514. The main phone number is +1 919-530-0053.
What nearby places can I visit before or after my stop at Dunkin'?
Nearby places include The Siena Hotel Autograph Collection for accommodations, Franklin Park for outdoor activities, and Il Palio or The Heel and Horn restaurants for dining options.
Are there any other coffee shops near this Dunkin'?
Yes, there is another Dunkin' nearby that also serves coffee, donuts, and smoothies.
How can I use local transportation to reach this Dunkin' in Chapel Hill?
While nearby places do not specify transit stations, Dunkin' is located centrally on E Franklin St, close to popular spots like Sherwin-Williams and The Picnic Basket Catering, making it accessible via local transit and main roads.
Is Dunkin' Chapel Hill family-friendly and do they accommodate children?
Yes, this Dunkin' welcomes families and children, and offers dine-in, takeout, and delivery options.