Chipotle Mexican Grill

Reviews

• JW

  Joel Williams

  Jan 2, 2026
  1.0
  Rice wasn’t cooked! Disgusting!
• JB

  Jameson Brown

  Dec 22, 2025
  1.0
  I went in to order a quesadilla like I have before and they told me that I had to order the quesadilla online not in the store. So my thing is what is the difference? Why would I have to do it online instead of just ordering it in the store like everything else? To me that is like throwing money away. I swear businesses just to it to themselves sometimes. Sometimes I think businesses find ways to put themselves out of business. Like why would any ace do this? It's beyond me.
• VB

  V B

  Dec 9, 2025
  1.0
  I’ve been casually patronizing this location since 2019. This past summer, I dined here every other day. After a three-month hiatus, I decided to have dinner here and was alarmed by the level of carelessness displayed by staff. The server repeatedly interrupted me while I ordered, forcing me to ask multiple times for adequate servings. I ordered a double portion of protein and still received a scant amount. When I raised this concern at the register, the response was a blank stare accompanied by “there’s not much we can do,” as if as if expecting portions commensurate with what you’re paying is somehow unreasonable. I wound up paying five additional dollars for what amounted to a condiment cup of meat. Total $21 for a bowl with barely anything in it - for what frankly is just ersatz Mexican food. As others have noted, the portion sizes have shrunk considerably while prices have remained the same, and the staff’s indifference suggests this is partly by design. I do not recommend you eat here. Franklin has a wide array of restaurants that are authentically more Mexican, with superior service and more filling portion sizes.
• AJ

  Amanda Johnson

  Dec 5, 2025
  1.0
  Would give zero stars if an option. Ordered food online. Arrived to store 20 min later as said that is time it would take. App said order was ready but it was not. Approximately 20+ people waiting. After 25 minutes more of waiting and inquiring about my order status twice I got in line cause at least that was moving. Got to front and they didn’t initially want to take my order cause it was an online order. Come to find out they didn’t have most items - basically chicken and not what I ordered yet no one had yet to tell me they wouldn’t be able to complete my order. It was complete chaos. I do recognize the people working were doing what they could ans fast ans possible although not everyone there had a great attitude. Bad communication and something terribly wrong with the process. Can’t really rate the food cause I didn’t get it after an hour of what should have been a 15 minute meal. Hopefully they will learn from their mistakes tonight.
• MP

  Maheshwari Pandidurai

  Nov 28, 2025
  1.0
  DO NOT GO TO THIS LOCATION. ⚠️‼️ I hate writing reviews but I have to about this chipotle location in franklin street. I have had two TERRIBLE experiences. First, the food had caused me diarrhea and extreme nauseous because it was under the temperature. Second, I had went inside earlier this week and a very very sweet lady at the front told me about the buy 1 get 1 free, I wasn’t planning onto get another but I admired how sincere the lady was so I did. Then I go up to the cashier to pay and I see $17 which was odd. I told her that it was part of the buy 1 get 1, but, this girl said that I wouldnt be granted the deal because the lady at the front told me and I didnt know it myself. HELLO??????? Why the actual hell does she care who told me about the deal as its supposed to be for everyone and everybody. I unfortunately had already tapped my card before I realized the prize and she didn’t let me return it either. Instead I just left the food an left immediately, I have never see such terrible customer service. This happened on Wednesday at around 7pm, so whoever was working as a cashier there should be fired immediately. She was very rude and did not make any sense at all. I will not be coming back again and will be telling everyone around me about this TERRIBLE, TERRIBLE customer service. I can’t stress enough of how terrible.

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