Brand Certified
Chipotle Mexican Grill
3.7(651 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
301 W Franklin St, Chapel Hill, NC
27516, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(919) 942-2091
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/nc/chapel-hill/301-w-franklin-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=809
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Chapel Hill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.7
651 reviews
5 stars
286
4 stars
145
3 stars
62
2 stars
35
1 star
123
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Food Quality
There were numerous complaints about food quality, including undercooked items, incorrect orders, and unsanitary conditions.
Portion Sizes
Many reviews mentioned that portion sizes were inconsistent and often smaller than expected, leading to dissatisfaction.
Cleanliness
The restaurant was often described as dirty, with overflowing trash and unclean dining areas.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for excellent service and enjoyed the food when it was prepared correctly.
- ACAdam Clarke6 days ago1.0Way too slow, they aren’t even trying.
- MWMya Washington6 days ago1.0everything just absolutely terrible. if i could give 0 stars i would. My order is wrong everytime I order here. They never answer the phone and when I came in to get it corrected or refund the manager was BEYOND rude. Absolutely Disgusting.
- BBBenjamin BarrangouFeb 23, 20265.0The workers (especially Andrew) had absolute world class service. My bowl tasted absolutely magnificent and it was overall the best chipotle experience of my life. 100% recommend.
- TBTeddy BrissonJan 30, 20261.0Takes way longer than supposed to. Rude staff
- MRMaria Jose RodriguezJan 21, 20265.0La comida es deliciosa, la recomiendo, el ambiente es agradable, puedes comer adentro y afuera, hay varias mesas
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Chapel Hill offer?
Chipotle offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
What are the operating hours of Chipotle Mexican Grill in Chapel Hill?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle in Chapel Hill offer pickup and delivery services?
Yes, they provide in-store pickup and delivery options for customer convenience.
Where is Chipotle Mexican Grill located in Chapel Hill?
It is located at 301 W Franklin St, in the Townridge Shopping Center, Chapel Hill, NC 27516.
How can customers order online from Chipotle in Chapel Hill?
Customers can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app.
What payment methods does Chipotle in Chapel Hill accept?
They accept credit cards and offer gift cards as payment options.
Is Chipotle Mexican Grill in Chapel Hill welcoming to all customers including the LGBTQ community?
Yes, Chipotle welcomes all customers including the LGBTQ community.
Are there any nearby hotels close to Chipotle Mexican Grill Chapel Hill for visitors?
Yes, The Franklin Hotel Chapel Hill, Curio Collection by Hilton and Graduate by Hilton Chapel Hill are nearby accommodations visitors can consider.
What other dining options are near Chipotle in Chapel Hill?
Nearby dining options include Jimmy John's for sandwiches, Gumby's Pizza, Panera Bread cafes, The Purple Bowl vegan restaurant, and Chimney Indian Kitchen and Bar.
Is there a place nearby for customers to enjoy a drink after their meal at Chipotle?
Yes, The Dead Mule Club and Dead Mule Club, which are bars and music venues, are close by for customers looking to enjoy a drink after dining.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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