Chipotle Mexican Grill

3.7
635 reviews
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Business Details

301 W Franklin St, Chapel Hill, NC
27516, United States
(919) 942-2091
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Chapel Hill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
301 W Franklin St, Chapel Hill, NC
27516, United States

Hours

Reviews

3.7
635 reviews
5 stars
280
4 stars
145
3 stars
62
2 stars
35
1 star
113

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty counters, overflowing trash, and reports of bugs in food.

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and unhelpful responses to inquiries.

Food Quality

There were numerous complaints about food quality, including small portions, overcooked or undercooked items, and instances of food causing illness.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, particularly with online and mobile orders.

Atmosphere

While some reviews praised the atmosphere, others noted a lack of customer engagement and a generally unwelcoming environment.
  • ZC
    Zoe Covington
    5 days ago
    1.0
    Went there on 11/19/25 at 12:11pm to be given skimpy portions from a server barely giving me rice, chicken and sour cream. Then before the next server got to my food another worker stopped him to get him to warm up a tortilla for a burrito. He then stopped before he could even put anything in my bowl to help her and didn’t come back to finish my food so the first serve had to come and finish preparing it. They had my food sitting on the line for 5 minutes getting cold while I was standing there as they were helping customers that came in after me. This was a terrible experience.
  • DK
    Daniel Kang
    Nov 7, 2025
    2.0
    Really inconsistent. Always low on some ingredients like rice chicken and they never have some other items
  • KF
    Karla Farrington
    Oct 10, 2025
    1.0
    Lunch time visit, around 2:15 pm. Came in for the steak bowl. The serving and warming areas where the food is kept were almost empty. The server couldn’t tell us when the next batch of food would be ready. The station was not clean. We couldn’t place an order because of the lack of food, so we went elsewhere. 301 W Franklin Street, Chapel Hill, NC.
  • AQ
    Ashton Q
    Oct 10, 2025
    3.0
    Decent food and atmosphere.
  • KW
    Kayne Wallace
    Oct 9, 2025
    1.0
    Terrible service, horrible and inconsistent portions, people on register don’t know how to do their job. People on line don’t know how to do their job. Whole place is a mess.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Chapel Hill offer?

Chipotle offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.

What are the operating hours of Chipotle Mexican Grill in Chapel Hill?

The restaurant is open every day from 10:45 AM to 11:00 PM.