Business Details
About
Mexican Restaurant
Chipotle Chapel Hill Eastgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
495 reviews
5 stars
213
4 stars
97
3 stars
45
2 stars
34
1 star
106
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, poorly prepared items, and inconsistent portion sizes.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful, leading to negative dining experiences.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and food safety concerns.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.
Management Issues
Customers expressed concerns about management's responsiveness and overall effectiveness in addressing problems at the location.
- CDCharles Daw5 days ago1.0Extremely late pickup orders at times. Then they prioritize people who have been waiting in line at the store longer than you instead of whoever actually placed the order first and arrived on time.
- EEEvanNov 4, 20251.0Most inconsistent Chipotle I've ever been to. Sometimes you get an overfilled bowl and sometimes you get barely anything. Nobody likes rolling the dice every time they want lunch!
- ASAustin SimpsonOct 19, 20251.0Chipotle can be hit or miss, this place is consistently a huge miss.
- AAameerOct 14, 20252.0they gave me the wrong order.
- DSDavid ScottOct 5, 20251.0The service is terrible, the manager is rude and aggressive, and the food quality is genuinely concerning. Save yourself the money and possibly your health.Go anywhere else. Since this location reopened after the flooding, the staff have shown little effort or care in providing a quality product. My most recent visit was the worst experience I’ve ever had at a Chipotle. The food was poorly prepared, the attitude from management was dismissive, and to make matters worse, I ended up getting food poisoning afterward. I reached out to Chipotle’s customer service, and all I received was a generic “sorry” email and said it was reported to the location. It’s clear that this location doesn’t value its customers or their well-being.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Chapel Hill Eastgate?
Chipotle Chapel Hill Eastgate is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill in Chapel Hill Eastgate located?
It is located at 1490 Fordham Blvd, Chapel Hill, NC 27514, USA.
Does Chipotle Chapel Hill Eastgate offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
Can I order Chipotle food online or through a mobile app?
Yes, you can order online at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
What type of food does Chipotle Mexican Grill at Chapel Hill Eastgate serve?
They offer customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Chapel Hill Eastgate support any special dietary or ingredient standards?
Yes, they follow 'Food with Integrity' principles by using 53 real ingredients without artificial colors, flavors, or preservatives, focusing on humane and sustainable sourcing.
How can customers connect with Chipotle Chapel Hill Eastgate on social media?
Customers can find them on Facebook (ChipotleChapelHillEastgate), Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
What nearby restaurants can I visit before or after dining at Chipotle Chapel Hill Eastgate?
Nearby dining options include Chopt Creative Salad Co., Shake Shack Chapel Hill, and Zöes Kitchen for Mediterranean cuisine.
Are there convenient nearby stores or services at Chapel Hill Eastgate where I can shop or run errands?
Yes, nearby stores include Trader Joe's grocery store, Petco Grooming for pet needs, and Ulta Beauty for cosmetics and hair care.
What nearby services or attractions are available around Chipotle that might interest visitors?
Visitors can explore the Eastgate shopping center, enjoy entertainment at the cinema, visit the School of Rock Chapel Hill music school, or shop at Pandora Jewelry and Great Outdoor Provision Co.