Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our Chapel Hill ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
662 reviews
5 stars
538
4 stars
70
3 stars
20
2 stars
10
1 star
24
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the staff for being friendly, attentive, and providing excellent service, with specific mentions of employees like Mel, Tim, and Dre.
Cleanliness
Some reviews highlighted issues with cleanliness, particularly in the restroom, indicating a need for better management of hygiene standards.
Product Quality
The ice cream received high marks for taste, with several customers expressing satisfaction with the flavors and overall quality.
Staff Attitude
While many staff members were noted for their positive demeanor, there were isolated reports of rudeness from some employees, suggesting inconsistency in customer interactions.
Pricing Concerns
A few customers expressed dissatisfaction with the pricing, feeling that the cost of ice cream was too high for the portion sizes offered.
- KNKatrina NunezOct 1, 20251.0I’ve had a few really negative experiences at this store! The most recent time, I walked in to a completely empty store (all staff in the back and nobody seemed to be intent on getting out quickly.) This has happened in the past as well! Once in the store, I went to the restroom, which had urine on the seat, an empty toilet paper roll, and no paper towels. It’s clear that management and staff do not pay attention to those details. After leaving the restroom, someone was finally out from the back. I was visiting with both of my parents and the staff member was extremely rude and unwilling to answer their questions about how many flavors they could have with different sizes. The employee would just grunt and nod or shake his head and looked absolutely miserable to be there. By the time it was my turn to order, I felt like too much of a burden for this employee and decided not to order. I understand people have bad days, but this seems to be a pattern at this particular ben and Jerry’s and I’d urge anyone thinking about going there to go somewhere they have a better trained and friendlier staff.
- JBJ BSep 7, 20255.0Excellent service and ALWAYS delicious ice cream. Totally worth stopping in, even if just for a single scoop.
- VJVichi JagannathanSep 6, 20255.0We utilized their ice cream cart for our Durham wedding and it was a huge hit! Great flavors, reasonable pricing, and super easy to coordinate. The guests named this as a highlight!
- LDLucas DunnAug 31, 20255.0Ice cream blessed by Seth Trimble himself
- ARAmy R.Aug 22, 20255.0Employees are nice, best cookies and cream (sweet cream and cookies?) I have ever had.
Frequently Asked Questions About Ben & Jerry’s
What kinds of ice cream flavors and treats can I enjoy at Ben & Jerry's in Chapel Hill?
You can enjoy euphoric Ben & Jerry's ice cream flavors, freshly baked waffle cones, shakes, sundaes, and hand packed pints just like the original scoops served in 1978.
What are the operating hours for Ben & Jerry's Chapel Hill?
Ben & Jerry's is open Monday to Wednesday from 12:00 PM to 10:00 PM, Thursday to Saturday from 12:00 PM to midnight, and Sunday from 12:00 PM to 10:00 PM.
Does Ben & Jerry's Chapel Hill offer delivery or pickup services?
Yes, they offer in-store pickup, curbside pickup, same-day delivery, and no-contact delivery services.
Is Ben & Jerry's Chapel Hill a Black-owned business?
Yes, Ben & Jerry's Chapel Hill is a Black-owned business.
What payment options are accepted at Ben & Jerry's Chapel Hill?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry's Chapel Hill have wheelchair accessible entrances and is it family-friendly?
Yes, the shop has wheelchair accessible entrances and welcomes families.
Can I order catering services or ice cream cakes from Ben & Jerry's Chapel Hill?
Yes, they offer ice cream cakes and catering services, including mobile caterers for events and offices.
What nearby food options are available around Ben & Jerry's Chapel Hill?
Nearby food options include LOTSA Stone Fired Pizza, Jersey Mike's Subs, Trolly Stop Hot Dogs, YoPo Chapel Hill frozen yogurt, White Sauce Grill & Bar, I Love New York Pizza, Kurama Sushi & Noodle Express, Buns burger restaurant, Qdoba Mexican Grill, Spanky's Restaurant & Bar, Blue's on Franklin, Moe's Southwest Grill, Raising Cane's, Sakura Xpress, and more.
How can nearby places help me plan my visit or activities around Ben & Jerry's Chapel Hill?
You can enjoy a smoothie at Pulp Juice and Smoothie Bar before or after your ice cream. Visiting UNC Chapel Hill nearby offers a chance to explore the campus and cultural events. After your ice cream, you might want to check out local dining spots like LOTSA Stone Fired Pizza or relax at White Sauce Grill & Bar, making your visit a full experience.
Is Ben & Jerry's Chapel Hill involved in any community initiatives or special campaigns?
They feature campaigns such as 'Do a Waffle Lotta Good at the Scoop Shop!' which emphasizes enjoying waffle cones while supporting community efforts.