Brand Certified
Ben & Jerry's
4.6(632 reviews)
Certified by Ben & Jerry's • Mar 01, 2026
Business Details
102 West Franklin Street, Chapel Hill, NC
27516, United States
Certified by Ben & Jerry's • Mar 01, 2026
(919) 967-9068
Certified by Ben & Jerry's • Mar 01, 2026
https://www.benjerry.com/chapelhill
Certified by Ben & Jerry's • Mar 01, 2026
About
Certified by Ben & Jerry's • Mar 01, 2026
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our Chapel Hill ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Ben & Jerry's • Mar 01, 2026
Hours
Certified by Ben & Jerry's • Mar 01, 2026
Reviews
4.6
632 reviews
5 stars
510
4 stars
68
3 stars
20
2 stars
10
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service from staff members like Dre, Tim, and Mel, highlighting their positive interactions.
Cleanliness
Some reviews noted issues with cleanliness, particularly in the restroom, indicating a need for better management of hygiene.
Product Quality
While many enjoyed the ice cream flavors, there were complaints about stale waffle cones and high prices, suggesting inconsistency in product quality.
Atmosphere
The store's atmosphere received mixed feedback, with some enjoying the vibe while others mentioned discomfort due to heat.
- MFMario FleitasFeb 20, 20265.0The guy who was working at 10 PM on Feb 20th is the man! Great experience!
- KNKatrina NunezOct 1, 20251.0I’ve had a few really negative experiences at this store! The most recent time, I walked in to a completely empty store (all staff in the back and nobody seemed to be intent on getting out quickly.) This has happened in the past as well! Once in the store, I went to the restroom, which had urine on the seat, an empty toilet paper roll, and no paper towels. It’s clear that management and staff do not pay attention to those details. After leaving the restroom, someone was finally out from the back. I was visiting with both of my parents and the staff member was extremely rude and unwilling to answer their questions about how many flavors they could have with different sizes. The employee would just grunt and nod or shake his head and looked absolutely miserable to be there. By the time it was my turn to order, I felt like too much of a burden for this employee and decided not to order. I understand people have bad days, but this seems to be a pattern at this particular ben and Jerry’s and I’d urge anyone thinking about going there to go somewhere they have a better trained and friendlier staff.
- VJVichi JagannathanSep 6, 20255.0We utilized their ice cream cart for our Durham wedding and it was a huge hit! Great flavors, reasonable pricing, and super easy to coordinate. The guests named this as a highlight!
- STS TaylorJul 25, 20255.0Dan was such an attentive server and made this trip the BEST Ben and Jerry’s experience ever!
- BWBrandon WardMay 9, 20235.0Tasty ice cream great experience.
Frequently Asked Questions About Ben & Jerry's
What kinds of ice cream flavors and treats can I enjoy at Ben & Jerry's in Chapel Hill?
You can enjoy euphoric Ben & Jerry's ice cream flavors, freshly baked waffle cones, shakes, sundaes, and hand packed pints just like the original scoops served in 1978.
What are the operating hours for Ben & Jerry's Chapel Hill?
Ben & Jerry's is open Monday to Wednesday from 12:00 PM to 10:00 PM, Thursday to Saturday from 12:00 PM to midnight, and Sunday from 12:00 PM to 10:00 PM.
Does Ben & Jerry's Chapel Hill offer delivery or pickup services?
Yes, they offer in-store pickup, curbside pickup, same-day delivery, and no-contact delivery services.
Is Ben & Jerry's Chapel Hill a Black-owned business?
Yes, Ben & Jerry's Chapel Hill is a Black-owned business.
What payment options are accepted at Ben & Jerry's Chapel Hill?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry's Chapel Hill have wheelchair accessible entrances and is it family-friendly?
Yes, the shop has wheelchair accessible entrances and welcomes families.
Can I order catering services or ice cream cakes from Ben & Jerry's Chapel Hill?
Yes, they offer ice cream cakes and catering services, including mobile caterers for events and offices.
What nearby food options are available around Ben & Jerry's Chapel Hill?
Nearby food options include LOTSA Stone Fired Pizza, Jersey Mike's Subs, Trolly Stop Hot Dogs, YoPo Chapel Hill frozen yogurt, White Sauce Grill & Bar, I Love New York Pizza, Kurama Sushi & Noodle Express, Buns burger restaurant, Qdoba Mexican Grill, Spanky's Restaurant & Bar, Blue's on Franklin, Moe's Southwest Grill, Raising Cane's, Sakura Xpress, and more.
How can nearby places help me plan my visit or activities around Ben & Jerry's Chapel Hill?
You can enjoy a smoothie at Pulp Juice and Smoothie Bar before or after your ice cream. Visiting UNC Chapel Hill nearby offers a chance to explore the campus and cultural events. After your ice cream, you might want to check out local dining spots like LOTSA Stone Fired Pizza or relax at White Sauce Grill & Bar, making your visit a full experience.
Is Ben & Jerry's Chapel Hill involved in any community initiatives or special campaigns?
They feature campaigns such as 'Do a Waffle Lotta Good at the Scoop Shop!' which emphasizes enjoying waffle cones while supporting community efforts.
Brand Certified Facts from Ben & Jerry's
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