Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.
Food Quality
Mixed reviews on food quality; some praised freshness while others complained about cold, stale, or improperly prepared items.
Cleanliness
Several reviews highlighted cleanliness, with some customers noting clean facilities while others reported unsanitary conditions.
Staff Performance
Feedback on staff performance varied widely, with some praising friendly and helpful employees, while others criticized disorganization and lack of communication.
BC
brittney c
Dec 14, 2025
1.0
Walked in and none of the workers were at the front. The one lady ( pregnant lady) was at the window actually doing her job. The short Hispanic lady finally showed up to the front because some kid was screaming mama ( obviously her child ). The lady walked up to the counter yapping on her cell phone. Finally went to order a jr bacon cheeseburger with no lettuce, fries, and a drink.. she consistently was asking if I wanted the biggie bag.. to which I constantly told her no I wanted a meal not the bag. The pregnant lady had to correct the Hispanic lady about a door dash order. There was a family behind us that ordered but apparently they lost their order or something because they had to go back up and ask her where their order was. I ordered 2 jr frosty and 1 brownie one.. the Hispanic lady looked at me confused saying they dont have a brownie one.. I pointed to the menus behind her and said “ you do have a brownie one”. The lady brought me 2 very foamy liquid frosties and 1 brownie one that had some sorta like powder mixed into it.. I understand that it wasn’t particularly the workers fault..but she could have at least let us know the frosty stuff wasn’t ready. Thank you to the other older Hispanic lady who offered to bring us new frostys.. and to the the pregnant lady for actually doing her job!
ALSO, the kid running around the restaurant ( the cashiers daughter) literally would not stop running around the place.. she knocked my grandchild to the floor and pulled another kids hair. Not to mention she went to the bathroom while my step daughter was in there and didn’t wash her hands.. and then went to the drink machine multiple times digging ice out of it with dirty hands. And was peeping up under the stalls while my grandchild was using the restroom.
BH
Bryce Hattrup
Dec 6, 2025
1.0
I said please no bun on my burger 3 times because of an allergy, they gave me one with a bun and when I said I needed a new one they said just take the bread off and closed the window in my face.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 1809 N Harrison Ave in Cary, NC currently open?
Yes, this Wendy's location is open and committed to serving you via dine-in, drive-thru, or delivery.
What are the drive-thru hours for this Wendy's location?
Drive-thru is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does this Wendy's serve breakfast?
Yes, this location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app for this location?
Yes, you can order via the Wendy's app or at order.wendys.com and select this location for pickup or delivery where available.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Visa, MasterCard, Discover, and cash.
How can I contact this Wendy's for questions or feedback?
Contact the Customer Care team via their website, call (919) 677-0039 for this location, or use 888-624-8140 for general inquiries.
Are there other fast food options nearby if Wendy's is busy?
Yes, nearby fast food restaurants include McDonald's and another Wendy's, offering alternatives for quick meals.
What nearby places can be useful if I visit Wendy's at 1809 N Harrison Ave?
Circle K and BP gas stations are nearby if you need fuel, and Harrison Square shopping center is close for shopping or entertainment before or after your meal.
Are there healthcare facilities near this Wendy's in case of emergencies?
Triangle Medical Center, a hospital and health facility, is located nearby for any medical needs during your visit.
Does Wendy's at 1809 N Harrison Ave offer gift cards?
Yes, Wendy's gift cards can be purchased in-restaurant, at select retailers, or online through the Wendy's gift card portal.