Papa Johns Pizza

3.4
256 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Cary, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Cary pizza for any occasion. Call us for pizza delivery in Cary or stop by 238 Grande Heights Drive for carryout to order the best pizza in Cary, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
238 Grande Heights Drive, Cary, NC
27513, United States

Hours

Reviews

3.4
256 reviews
5 stars
118
4 stars
34
3 stars
13
2 stars
13
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees received praise for their kindness and helpfulness, while others were reported as rude or unprofessional.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.

Delivery Issues

Long wait times and cold food upon delivery were common complaints, with some customers experiencing significant delays.

Food Quality

While many customers enjoyed the pizza, there were complaints about cold, hard, or poorly made pizzas.

Staffing Concerns

Reports of understaffing affecting service speed and order fulfillment, with some customers expressing frustration over the management of staff.
  • AH
    Anita Harris
    Oct 31, 2025
    2.0
    Tonight was a BIG let down.... They had only one oven working and I respect that. But, should the quality go down. Pizza was lacking in toppings and the cookie was as hard as a rock! ☹️
  • DS
    David Shwarts
    Oct 26, 2025
    5.0
    Quality pizza and staff, all the time
  • SS
    Sam
    Oct 20, 2025
    1.0
    How bad this store and everyone working in it, Always late and hour or two later they cancel your order, Manager and staff are rude and obviously they cant handle the work here at this store.
  • ML
    Maggie Lawson
    Oct 14, 2025
    5.0
    Allie is an absolute gem and our Papa John’s is lucky to have her. The store seems understaffed but she works so hard to keep everything going smoothly. She remembers her customers and makes you feel welcome. Papa John’s is papa John’s, but she really does an amazing job.
  • LC
    Latijaia Collins-Harris
    Sep 11, 2025
    3.0
    Placed an online order with my last $10, but their store system was down. Customer service called and notified me that my order had to be canceled and wouldn't be refunded for 48 hours. I calmly explained that I'd have nothing to eat and the agent said, "I'm sorry, but I can't expedite the refund and I'm canceling your order now" and disconnected the call. How disrespectful and uncaring! Edit: After checking my account again, the funds were refunded. I'm grateful for that, however, still disappointed in how poorly I was treated. Update: A store employee called and offered me a free pizza and offered to have it delivered! Thankfully, the refund allowed me to get something else to eat, so I politely declined. I am very appreciative of kindness and willingness to go above and beyond to make sure I was satisfied.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Cary, NC?

Delivery is available from 10:00 AM to 1:00 AM Monday through Wednesday and Sunday, and from 10:00 AM to 2:00 AM Thursday through Saturday.

Where is Papa Johns Pizza located in Cary?

Papa Johns Pizza is located at 238 Grande Heights Drive, Cary, NC 27513.