McDonald's

3.3
1512 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
869 E Maynard Rd, Cary, NC
27511, United States

Hours

Reviews

3.3
1,512 reviews
5 stars
495
4 stars
306
3 stars
246
2 stars
124
1 star
341

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly managers, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and long wait times for food, contributing to customer dissatisfaction.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.

Food Quality

Feedback indicated that food was often served cold or improperly prepared, with complaints about stale fries and incorrect items.

Management Issues

Reviews pointed to poor management practices, including lack of staff training and inadequate customer service response.
  • JP
    Jennifer Palmer
    2 days ago
    2.0
    Went through the drive thru. Order was taken but slight attitude over the speaker. Then went to first window and the young gentleman was kind rude and didn’t say anything other than the total to pay. No receipt given or asked if I wanted one. Young gentleman working the second window didn’t speak at all, just handed me my food and looked away while doing so.. I know I am probably 20years older than this kids but seriously .. saying good morning and have a great day with a 😃 go along way in my book. But that sausage egg with cheese biscuit just might have made up for it!! 👏🏼
  • KM
    Kyle Marshall
    6 days ago
    2.0
    They will sell non made to order food from the previous dinner shift. Ordered 2 Mcdoubles at 10:35AM. Received two very old (5+hour) heat lamp baked burgers. You can tell when a burger has been sitting for while, and why would it have been sitting if they just begun serving lunch? Because it was from the prior dinner shift. Please do better
  • HH
    Hannah
    Nov 16, 2025
    3.0
    The person taking my order had the hardest time putting it in the computer,l when I ordered a meal, I finally gave up and paid more than I needed to to just have it be over with
  • AD
    Alex DiPeppe
    Nov 14, 2025
    1.0
    Forgot half of my food and then THREW AWAY the correct food just to remake one burger??? Gave me an attitude the whole time like I was the one who messed up the order
  • DB
    doud ben
    Oct 27, 2025
    1.0
    I had a really bad experience today and last time with the manager Bob Packer. she was really rude with bad attitude and no respect for the customer . She told me I’m the manager not your slave and she left me hanging like no body is there while I just came to pickup my order with my kids. She make someone else taking again my order after she canceled my order and left me. The order was cold with no sauce. Not deserving to be a manager with her disrespectful attitude especially front of my kids I felt humiliated Never coming back.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 869 E Maynard Rd, Cary, NC?

McDonald's at 869 E Maynard Rd, Cary, NC is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.