Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers reported issues with food quality, including cold fries, incorrect items, and overall dissatisfaction with the meals.
Cleanliness
Several reviews mentioned unsanitary conditions, such as dirty tables and overflowing trash cans, contributing to a negative dining experience.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff attitudes and poor communication during service.
ND
n davis
Feb 21, 2026
5.0
The food is always fresh. Their fries are the best. The employees are friendly. The place feels safe.
RH
Rachael Healy
Feb 18, 2026
1.0
I ordered the $6 meal deal, and an ice cream cone for my dog. Was supposed to get a McDouble, 4ct chicken nuggets, fries and drink for $6. They forgot the nuggets. The staff usually love on my dog but either the staff is really nice but not thorough or the staff is not nice and thorough. Please be both.
DH
Dahin Hier
Feb 13, 2026
1.0
Hello,
I am writing to report a frustrating experience at your McDonald’s location.
My mom went to pick up two Snack Wraps for me. It was about a 15-minute drive home. When we looked at the bag, both wraps had a sausage label on them. Because of that label, we assumed the wraps were sausage and did not open them. We then drove another 15 minutes back to the restaurant to resolve the issue.
When we arrived, we were told multiple times to open the wraps first. After opening them, we saw they were actually chicken. The issue was not the food itself — it was the incorrect labeling. We only returned because the sticker clearly said sausage, and we relied on that information.
When my mom calmly explained that this caused us to make an unnecessary 30-minute round trip — and that she had not even eaten dinner yet — one employee began yelling that we “should have just opened it” and said they “didn’t have any other stickers, so they put sausage.” She then stormed off. We asked for her name and were initially refused. We were eventually told her name was Cameron.
We understand mistakes happen. However, incorrect labeling can cause serious issues for customers, especially those with dietary restrictions. More importantly, being yelled at instead of receiving a simple apology or understanding made the situation much worse.
We hope this location can improve labeling accuracy and provide better customer service in the future.
Thank you for your time.
NR
Nicolas Regul
Feb 2, 2026
1.0
I mean it’s MC Donald’s, cold fries rude staff, you’ll get used to it.
SB
Sergei B.
Jan 27, 2026
1.0
I ordered several dinners and sauces for them, at the ordering kiosk, they didn't put the sauces on when I received the order and said I needed to pay for them separately, they were free when ordering
What are the regular operating hours of this McDonald's location?
This McDonald's is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available?
The drive-thru is open daily from 6:00 AM to 11:00 PM, offering convenience for customers on the go.
Can I order food for delivery from this McDonald's?
Yes, delivery is available every day from 6:00 AM to 10:59 PM.
What delivery and pickup options does this McDonald's support?
Services include curbside pickup, delivery, same day delivery, and no-contact delivery.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order McDonald's food using a mobile device?
You can order via the McDonald's App available on the Apple App Store and Google Play Store or through their smart link ordering URL.
Does this McDonald's location have amenities like WiFi or mobile ordering?
Yes, it offers services such as drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Where is this McDonald's located?
It is located at 4980 Cary Glen Boulevard, Cary, NC 27519, United States.
What nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include Spring Kitchen (Chinese/Asian), Ricci’s (Pizza), Los Tres Magueyes (Mexican), Andia’s Homemade Ice Cream, and Dunkin' for coffee and donuts.
What local services are near McDonald's that might be useful to customers?
Nearby services include Green Level Animal Hospital for pet care, Great Clips and J & F Gemelli for hair and beauty, and Results Physiotherapy Cary for health needs.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: