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McDonald's

3.5
(854 reviews)

Business Details

3494 Kildaire Farm Rd, Cary, NC
27518, United States
(919) 363-9960
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3494 Kildaire Farm Rd, Cary, NC
27518, United States

Hours

Reviews

3.5
854 reviews
5 stars
309
4 stars
195
3 stars
136
2 stars
61
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and dismissive attitudes.

Order Accuracy

Several customers reported issues with incorrect orders, missing items, and food quality, indicating a lack of attention to detail.

Speed of Service

Many reviews mentioned slow service, particularly in the drive-thru, with long wait times and delays in receiving orders.

Food Quality

Feedback varied on food quality, with some customers praising freshness while others complained about cold or poorly prepared items.

Cleanliness

Some customers noted that the location was clean and well-maintained, contrasting with others who reported unsanitary conditions.
  • NN
    nrgriffi6565
    Feb 21, 2026
    5.0
    Ah but to be a breakfast missed. Do you dare serve with your pitch the chance one might misalign in time? I came a wrapping asking for biscuits but alas, no. How should I? May we speak in kinder words of lesser meals. A chicken /sandwich/ will do. The sprite is something different here at the McDonald's.
  • FM
    Frank Mosc
    Jan 27, 2026
    2.0
    another mcdonalds that ignores you at the counter
  • SG
    S. G.
    Jan 23, 2026
    1.0
    I do not appreciate being asked to pull forward when my order consists of standard menu items. Today, I placed a mobile order approximately 7-8 minutes before arriving to this McDonald's. When I got to the window, I waited an additional 2-3 minutes before anyone acknowledged me. After receiving half of my order, I was instructed to pull forward. They were waiting on more fries...let me repeat that, FRIES were the hold up here. That is literally the one item that should always be at the ready. I refused, because I’m tired of being burned by McDonald’s orders that are incomplete once you leave the window. The employee said "Yes, you ARE going to pull up," and when I refused, her ultimatum was either pull up or get a refund. She then tried to guilt me into pulling forward by saying the order behind me was “just ice cream,” which is completely irrelevant and honestly, manipulative. Another customer’s order has nothing to do with mine. Within 15 seconds of the employee starting this argument, another employee brought the rest of my order to me, proving it was essentially ready the entire time. I know I'm not the only one tired of fast food restaurants trying to pad their service-time metrics with this pull forward nonsense. Had I ordered something special, I would have pulled forward. But that is a ridiculous expectation for standard menu items. Side note: Because I have a child with special needs, I'm not in a position to simply take a refund, wait an unreasonable amount of time, or deal with incomplete orders. Of course, the employee doesn't know my life, but it's just a reminder that everyone's situation is unique, and everyone deserves kindness. This experience was frustrating, avoidable, and poorly handled.
  • CS
    Courtney Sgroi
    Dec 20, 2025
    2.0
    So I ordered on the app and my payment went through but when I told the cashier my order code, he first couldn't understand what I said so I had to repeat it 5 times. Then when he finally got it correct, he said it didn't go through when my app CONFIRMED it. He told me that you all can't really control what the app does and I get that, but he talked very dismissively towards me and like I should already know the app has issues. So I just paid $8 on the app for nothing.
  • AA
    Andrew
    Dec 8, 2025
    1.0
    Extremely rude and unprofessional staff. Waited in one of two lines for forever while the other line had orders taken. When I explained this as my the lady finally came on the speaker, thaw immediately got argumentative and defensive to me and did nothing to make the situation right. Do yourself a favor and go literally anywhere else in the surrounding area.

Brand Certified Facts from McDonald's

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