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McDonald's

3.4
(1057 reviews)

Business Details

1299 Kildare Farm Rd, Cary, NC
27511, United States
(919) 469-3519
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1299 Kildare Farm Rd, Cary, NC
27511, United States

Hours

Reviews

3.4
1,057 reviews
5 stars
369
4 stars
222
3 stars
150
2 stars
66
1 star
250

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior from management.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and food not being prepared as requested.

Wait Times

Long wait times were frequently mentioned, with customers expressing frustration over delays in receiving their orders.

Food Quality

Several reviews noted that the food was often cold, stale, or not prepared correctly, leading to dissatisfaction.

Cleanliness

Customers reported unsanitary conditions in the dining area, with dirty tables and overall lack of cleanliness.
  • BM
    Bob Marley
    3 days ago
    1.0
    Came in Friday night. Very rude lady manager. I had no issue besides her unnecessary attitude. Kitchen was also very dirty
  • HH
    Haley
    3 days ago
    1.0
    They always mess up my food and I order straight off the menu. Today my McGriddle didn’t even have egg on it. Just a piece of cheese and bacon. I already went back one time this week because they gave me a bagel. Not even going to bother going back this time. Not worth it.
  • LF
    L.Mou’s Family
    Feb 21, 2026
    1.0
    Old lady with the green shirt needs to be fired. She was rude and treated us unfairly. We were here on 2/21/26 at 2:44pm and spent over 50 dollars.
  • MM
    Mabell
    Feb 11, 2026
    5.0
    Best McDonald's l have been to so far. The Manager there was right in there! Multiple tasking. They were very polite and on the ball with everything you needed in your bag with your food. I didn't have to go back and ask for nothing.
  • SG
    S. G.
    Jan 23, 2026
    1.0
    I do not appreciate being asked to pull forward when my order consists of standard menu items. Today, I placed a mobile order approximately 7-8 minutes before arriving to this McDonald's. When I got to the window, I waited an additional 2-3 minutes before anyone acknowledged me. After receiving half of my order, I was instructed to pull forward. They were waiting on more fries...let me repeat that, FRIES were the hold up here. That is literally the one item that should always be at the ready. I refused, because I’m tired of being burned by McDonald’s orders that are incomplete once you leave the window. The employee said "Yes, you ARE going to pull up," and when I refused, her ultimatum was either pull up or get a refund. She then tried to guilt me into pulling forward by saying the order behind me was “just ice cream,” which is completely irrelevant and honestly, manipulative. Another customer’s order has nothing to do with mine. Within 15 seconds of the employee starting this argument, another employee brought the rest of my order to me, proving it was essentially ready the entire time. I know I'm not the only one tired of fast food restaurants trying to pad their service-time metrics with this pull forward nonsense. Had I ordered something special, I would have pulled forward. But that is a ridiculous expectation for standard menu items. Side note: Because I have a child with special needs, I'm not in a position to simply take a refund, wait an unreasonable amount of time, or deal with incomplete orders. Of course, the employee doesn't know my life, but it's just a reminder that everyone's situation is unique, and everyone deserves kindness. This experience was frustrating, avoidable, and poorly handled.

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