Dunkin'

Reviews

• AR

  Audrey Riggs

  Oct 7, 2025
  1.0
  I gave this location multiple chances, hoping the poor customer service was just an off day. Unfortunately, it’s a consistent pattern. I’ve now visited three times, and each time I’ve been met with rude, unfriendly service—especially from the woman who typically takes orders. She’s stern, which I can respect when it’s paired with professionalism, but her tone and attitude cross the line into hostility. Today, I finally spoke up and told her that shouting through the drive-thru microphone wasn’t necessary. Her excuse was that she was “just trying to understand me,” but it felt more like frustration than a genuine struggle to hear. I’ve worked in customer service my entire career, and I know the difference between being direct and being disrespectful. I really wanted to support this location. It’s close to home, but I can’t justify returning. After checking the reviews today, I see I’m not alone—this isn’t a one-off issue. It’s disappointing that the franchisee, George Ross, CEO of Coastal Franchising LLC Dunkin’ Donuts, hasn’t stepped in to address the ongoing complaints. With over 100 locations under his leadership, it’s not unreasonable to expect systems that ensure basic customer service standards are upheld. I’ll be driving the extra mile to the location 2.8 miles away, which has a 4.0 rating and treats customers with basic courtesy. If you value being treated with respect, I’d recommend doing the same. Note: We also dined in and had the same experience.
• RB

  Rehan Baba

  Oct 4, 2025
  4.0
  I really enjoy the coffee here — it’s always fresh and tastes great! The staff is friendly and quick with orders. The only downside is that the curb area is a bit small, which can make it tricky during busy hours. Overall, still a great spot for a good cup of coffee!
• VR

  Victor Ramirez

  Sep 21, 2025
  1.0
  Waited over 30 minutes for food and we order ahead via the app once there the screen said order was ready it wasn’t and we saw people that were walk-ins and we saw them order and got their food way before we did horrible service
• CT

  Cassandra Tulloh

  Sep 16, 2025
  1.0
  Poor experience here unfortunately. Staff ignores customers, drinks sit for several minutes getting cold before anyone puts a lid on them to deliver them, and I was given the wrong size beverage (medium, I paid for a large). At nearly $5 for an Americano I’d rather go elsewhere.
• KB

  Kristal Bechtold

  Sep 11, 2025
  1.0
  Came into the store on Monday to place an order for 2 dozen donuts for my daughter’s birthday on Thursday. Tried calling multiple times the day before bc I wasn’t confident in the person who placed my order. Decided to show up extra early this morning and they didn’t have my order ready. The lady said she saw the order but bc they didn’t have me pay she didn’t fill it. She told me I should have come in when she was here to get it done correctly. Apparently you can’t trust anyone else to complete your order. And she said the phones aren’t working so that’s why no one answered. Don’t recommend this location.

Frequently Asked Questions About Dunkin'