Brand Certified
Dunkin'
2.5(161 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
994 High House Rd, Cary, NC
27513, United States
Certified by Dunkin' • Mar 01, 2026
(984) 364-9618
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Cary, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
2.5
161 reviews
5 stars
46
4 stars
11
3 stars
8
2 stars
13
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; some customers report friendly service while others describe rude and dismissive attitudes.
Order Accuracy
Numerous complaints about incorrect orders and missing items, particularly with mobile orders.
Speed of Service
Many reviews highlight long wait times, especially in the drive-thru, with some customers experiencing delays of over 30 minutes.
Cleanliness
Several reviews mention unsanitary conditions, including dirty tables and flies on donuts, indicating a need for better maintenance.
Product Availability
Customers frequently report that popular items are out of stock, leading to dissatisfaction with the selection.
- KKKatieFeb 3, 20265.0I absolutely love this Dunkin location. Sorry it has such low reviews, but I absolutely do not get it. The staff is beyond friendly and I haven't gotten a wrong order yet!
- AAAnsar AhmedNov 28, 20254.0Quick friendly service!
- GIGinny IvanoffNov 24, 20254.0The staff are nice... Mondays pretty busy due to it being a bonus point day. I don't like very bitter coffee (i.e. Staryucks) so I'm a Dunkin girl. But the $$ keep going up 😩
- ARAudrey RiggsOct 7, 20251.0I gave this location multiple chances, hoping the poor customer service was just an off day. Unfortunately, it’s a consistent pattern. I’ve now visited three times, and each time I’ve been met with rude, unfriendly service—especially from the woman who typically takes orders. She’s stern, which I can respect when it’s paired with professionalism, but her tone and attitude cross the line into hostility. Today, I finally spoke up and told her that shouting through the drive-thru microphone wasn’t necessary. Her excuse was that she was “just trying to understand me,” but it felt more like frustration than a genuine struggle to hear. I’ve worked in customer service my entire career, and I know the difference between being direct and being disrespectful. I really wanted to support this location. It’s close to home, but I can’t justify returning. After checking the reviews today, I see I’m not alone—this isn’t a one-off issue. It’s disappointing that the franchisee, George Ross, CEO of Coastal Franchising LLC Dunkin’ Donuts, hasn’t stepped in to address the ongoing complaints. With over 100 locations under his leadership, it’s not unreasonable to expect systems that ensure basic customer service standards are upheld. I’ll be driving the extra mile to the location 2.8 miles away, which has a 4.0 rating and treats customers with basic courtesy. If you value being treated with respect, I’d recommend doing the same. Note: We also dined in and had the same experience.
- RBRehan BabaOct 4, 20254.0I really enjoy the coffee here — it’s always fresh and tastes great! The staff is friendly and quick with orders. The only downside is that the curb area is a bit small, which can make it tricky during busy hours. Overall, still a great spot for a good cup of coffee!
Frequently Asked Questions About Dunkin'
What are the holiday specials currently available at Dunkin' in Cary, NC?
Dunkin' Cary offers holiday specials including the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
What are Dunkin's operating hours in Cary, NC?
Dunkin' Cary is open from 5:00 AM to 6:00 PM Monday to Friday, 6:00 AM to 6:00 PM on Saturday, and 7:00 AM to 6:00 PM on Sunday.
Can I order ahead or use the Dunkin' app at the Cary location?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience or drive-thru the Cary location.
Does Dunkin' offer delivery and curbside pickup services at the Cary location?
Dunkin' Cary offers delivery service and curbside pickup to customers.
What types of meals are served at Dunkin' Cary?
Dunkin' Cary serves breakfast, lunch, and brunch meals.
What are some key specialties of Dunkin' Cary?
Dunkin' Cary specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
What nearby restaurants can I visit before or after stopping by Dunkin' Cary?
Nearby restaurants include Ledo Pizza for pizza and salad, Fiesta Mexicana for Mexican cuisine, and Ten Seconds Yunnan Rice Noodle for Asian dishes.
Are there any nearby cafes or bubble tea shops near Dunkin' Cary?
Yes, Kung Fu Tea, a bubble tea cafe, and Manhattan Cafe, a bagel shop, are nearby and great options to explore.
What entertainment or wellness-related businesses are close to Dunkin' Cary?
Near Dunkin' Cary, you can find The Parkway Tavern pub, The Little Gym of Raleigh-Cary gymnastics center, and AlignLife chiropractor and nutritionist services.
Does Dunkin' Cary provide Wi-Fi and what payment methods are accepted?
Dunkin' Cary offers free Wi-Fi and accepts credit and debit card payments.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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