Chipotle Mexican Grill

3.8
992 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Cary Crossroads is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
204 Crossroads Blvd, Cary, NC
27518, United States

Hours

Reviews

3.8
992 reviews
5 stars
463
4 stars
225
3 stars
92
2 stars
59
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and dismissive behavior from staff, leading to a negative dining experience.

Food Quality

Many reviews indicated inconsistent food quality, with complaints about undercooked rice, stale chips, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and floors, contributing to an overall unpleasant atmosphere.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived shrinking portion sizes, leading to a feeling of poor value.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary.
  • YP
    Yash Patel
    Nov 12, 2025
    1.0
    The food is like usual chipotle but the short Hispanic girl at the register is so rude. Constantly showing attitude and on multiple occasions has given terrible service. Makes me not want to go to this location.
  • AJ
    Andrea Jackson
    Nov 6, 2025
    1.0
    Ordered from an app. This is the third time I ordered from this location and every single time my order is messed up. Last time I will order online.
  • JJ
    Jordan
    Oct 25, 2025
    1.0
    The short hispanic lady that working was very rude, I brought in a drink from outside and said I couldn’t bring it into the restaurant. I asked for no beans I guess she couldn’t understand and gave me beans. The food was okay, but the service was terrible.
  • JR
    Jack D Roney
    Oct 18, 2025
    1.0
    Prices are up quality is down. And apparently you can only buy quesadillas online. You are not allowed to order inside the store. Watched three groups, including ourselves walk out.
  • PC
    Peck Chay
    Oct 6, 2025
    1.0
    bad quality….rice not cooked. missing items on orders. this location is not managed well

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Cary Crossroads serve?

Chipotle Mexican Grill serves customizable Mexican menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Cary?

It is located at 204 Crossroads Blvd, Ste 212, Cary, NC 27518, USA.