Chipotle Cary Kildaire is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including undercooked ingredients, stale items, and inconsistent portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty dining areas and concerns about food safety.
Staff Attitude
Feedback indicated that staff attitudes varied significantly, with some being friendly and helpful while others were described as unfriendly or dismissive.
PN
Philip Nesheim
2 days ago
3.0
These guys are clearly cutting back on portions of the more expensive ingredients. Ordered a bowl and received a ton of rice, a few beans and a couple pieces of chicken. Twice in a row this restaurant has under delivered.
MW
Mike Williams
Dec 26, 2025
2.0
Had not eaten at Chipotle since their food safety issues so decided to give it a try. Personnel were reasonably friendly but the veggie bowl beans and rice were under cooked and not hot. Probably won't do Chipotle anymore.
MM
Mahendra M
Dec 19, 2025
1.0
When we got our food we started eating but the beans where had no salt and the rice was to sour
MD
Mr Dlew
Nov 25, 2025
5.0
I would like to take a moment to shout out the young lady who was managing this store tonight. Although they seemed very busy and highly understaffed, she was respectful, kind and did everything she could to get my mobile order to me asap amongst all the other order she was doing. Food was delicious!
JC
Juan Carlos
Nov 11, 2025
5.0
I want to take a moment to recognize Connor for his incredible kindness and professionalism. His patience, understanding, and genuine care when helping people with special needs truly stand out. It’s rare to meet someone who handles every situation with such grace and compassion.
Connor, you are a great man with great patience. May God continue to bless you in everything you do.
Chipotle is lucky to have someone like you on their team!