Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Cary Kildaire is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.7
745 reviews
5 stars
344
4 stars
145
3 stars
67
2 stars
70
1 star
119
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked ingredients, excessive salt, and inconsistent portion sizes.
Customer Service
Service experiences varied widely; some customers praised staff for their friendliness, while others reported rudeness and lack of attention.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.
Order Accuracy
Numerous customers experienced problems with incorrect orders and missing items, particularly with online orders.
Staffing Issues
Customers noted that the location often seemed understaffed, leading to long wait times and poor service.
HH
Honey
5 days ago
1.0
I paid 30 dollars for a bowl with guacamole didnt get guacamole and got 1 bite of meat on my food if I wanted a veggie option I would have ordered one what a waste
SC
Sam Chen
Feb 21, 2026
3.0
Food so salty, it was inedible and I've eaten chipotle countless times. Someone must have forgotten they already added salt and did it again. Staff was super nice. I was taking it to go and sadly didn't taste test it before I left to eat it at work. Lesson learned. Eat at the store and order in person to get good portions
JP
Jordan Penley
Feb 7, 2026
5.0
Kelly was extremely patient and kind with my toddler today
RD
Racheal Deshmukh
Feb 4, 2026
2.0
I paid for guacamole with this order and the last ordered and got home and no guacamole both times. When I tried to call the store I sat on the phone with AI bot forever. This was very frustrating as the AI only had options for help with online orders or app orders. I placed this order in the store the traditional way. Finally after 5 minutes of continuously telling the AI that I wanted to speak to a person it transferred me to the store. It rang and then just asked for some option code and hung up on me. I am very angry with all levels. This is not how to do business or treat customers if you want them to return. The sad thing is the girl was very personable and fast. She was just the only one working as the other three people must have been doing a shift change. It is not her fault but after this has happened to me a few times and now most recently twice in a row I needed to make a complaint.
RE
Ronaldo & Elena
Jan 20, 2026
1.0
I hate this location with all my heart. I ordered the double protein bowl because it had the macros I need. The was supposed to be done by 5:20pm imagine my surprise when I arrive at 5:18 to an empty restaurant but my food didnt get ready until 6pm! No apologies no communication nothing. The garbage bowl had barely and freaking beans tons OF RICE and flavorless chicken. I will never EVER come back to this god forsaken place.