Business Details
About
Bagel ShopBreakfast RestaurantCafeCoffee ShopSandwich RestaurantCaterer
Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
489 reviews
5 stars
290
4 stars
98
3 stars
27
2 stars
28
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including long wait times, staff indifference, and rude behavior from employees.
Food Quality
While some customers praised the bagels and sandwiches, others noted issues with incorrect orders and inconsistent quality.
Staff Friendliness
Certain staff members received positive mentions for their friendliness and efficiency, particularly Kat and Julian, but this was not consistent across all employees.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, including missing items and incorrect preparations.
Cleanliness and Atmosphere
Feedback indicated that the location's cleanliness and overall atmosphere have declined, with some customers expressing dissatisfaction with the dining conditions.
- CCColin Clark4 days ago4.0Went here a while back. I’m from the northeast and I know it’s kind of difficult to find bagels around these parts that are good. I don’t personally actively search for them, but the bagels here a pretty good, nothing to boast about, but still good. I got 2 bagels. One was the signature Salmon Sandwich. This was tasty, with the lox spread and capers. Wasn’t overwhelming with the fishiness. Then I also got the Farmhouse Sandwich, if you want the ultimate breakfast sandwich, this is the one to get, it’s got everything and more and the bread is so savory.
- JGJennifer GreggNov 15, 20252.0This place is filthy. While my sandwich tasted good the tomatoes were yellow. As much dirt and grime was everywhere I am hoping I don’t get sick from it. I didn’t even want to h the credit card machine to pay. Plus the “bagel” is .0001 millimeters thick. Wont be back. Gross.
- MSMadelyn SmithNov 10, 20251.0I’ve been to this bruegger’s a number of times for YEARS and have never received a bagel like this. I walked in at 1 oclock and nobody else was in the store except another guy who already ordered. All I got was ONE BAGEL with JUST cream cheese. There was nobody else in the store so what is the excuse for such a horrible bagel? This is not New York. I am living in Cary, North Carolina and want a normal freaking bagel. I will not be returning to this location as the quality of the food and service has gone down tremendously.
- LRLupe RNov 3, 20251.0If you've ever wondered what it feels like to be a ghost, stop by this place. The staff has perfected the art of pretending you don't exist. You can stand there for minutes...actual minutes..while they busy themselves with anything but acknowledging you. No eye contact, no "I’ll be right with you.." nothing. Just pure, unbroken silence and the hum of indifference. They seem to believe customer service is an optional feature. I wasn’t expecting a red carpet, but a nod of recognition would’ve been nice. Instead, I got an awkward staring contest with the floor tiles while they prepared food and did not look up. Strange bunch. If this place ever hosts a seminar on "How to Ignore Paying Customers," they’d sell out instantly..assuming anyone was around to take your order. I'll just stick to my regular spot at Tryon Woods, which actually knows how to treat paying customers.
- MLMona LombardoNov 2, 20251.0Teach your staff some common courtesy & customer service skills especially the young man with the long hair in a ponytail who wears a hat. You will be standing there for several minutes waiting to be acknowledged and he will intentionally ignore you and when you finally inquire about your online order, he is dismissive & rude. Your staff needs to be more accommodating to people who pick up their online orders and to delivery drivers. We are not second class citizens.
Frequently Asked Questions About Bruegger's Bagels
Where is Bruegger's Bagels located?
Bruegger's Bagels is located at 4212 NW Cary Parkway, Cary, NC 27513, USA.
What are the opening hours of Bruegger's Bagels?
Bruegger's Bagels is open daily from 6:00 AM to 2:00 PM.
What types of food and drinks does Bruegger's Bagels offer?
They offer New York style bagels, gourmet bagels, breakfast and deli sandwiches, made-in-Vermont cream cheese, hot coffee, cold brew, and a variety of breakfast and lunch catering options.
Can I order ahead or use a mobile app for Bruegger's Bagels?
Yes, you can order ahead using the Bruegger's mobile app available on both Android and iOS platforms.
What payment methods are accepted at Bruegger's Bagels?
Bruegger's Bagels accepts cash, American Express, Discover, Mastercard, Visa, and mobile payment options such as Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Does Bruegger's Bagels provide catering services?
Yes, they offer breakfast and lunch catering services that can be ordered online.
Is parking available at Bruegger's Bagels?
Yes, free street parking and free parking lot spaces are available for customers.
What nearby restaurants can I visit before or after Bruegger's Bagels?
Nearby, you can visit Boteco do Brazil for bar and restaurant options, Papa John's Pizza for pizza, and Shuckin' Shack Oyster Bar for seafood dining.
Are there any nearby services or shops I can explore around Bruegger's Bagels?
Yes, nearby you will find The Flower Cupboard for flowers and gifts, DJ's Pharmacy for vitamins and supplements, and Lady Jane's Haircuts for Men for barber services.
How can nearby places like the Parkway Sleep Health Centers be useful to customers of Bruegger's Bagels?
Customers visiting Parkway Sleep Health Centers nearby can conveniently stop by Bruegger's Bagels for a fresh breakfast or coffee before or after their appointment.