McDonald's

3.3
986 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
950 Monroe Street, Carthage, NC
28327, United States

Hours

Reviews

3.3
986 reviews
5 stars
307
4 stars
187
3 stars
181
2 stars
90
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a negative dining experience.

Food Quality

Many reviews mentioned cold, stale, or improperly cooked food, with some customers experiencing food poisoning.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions noted by several patrons.

Mixed Experiences

While some customers praised friendly service and good food, these positive experiences were overshadowed by consistent complaints about service and food quality.
  • DL
    Dale Loberger
    6 days ago
    2.0
    You would think that McDonalds could figure out automation, but something as simple as a receipt threw off the whole system. I remember now that McDonalds is not a goodnplace to stop for something quick.
  • HS
    Haley Strickland
    Dec 15, 2025
    1.0
    I’m not sure what has changed in the past month or so but over the past month I have had nothing but issues with this restaurant. This restaurant is located in a very small town with minimal choices for food options so it’s a place that I frequent more often than not. In the past month or two alone my experiences have just been horrible. At first it was just little things like wrong sauces, mid food, etc. things that are annoying, but you can get over. Today, however I ordered my food in the McDonald’s app 10 minutes prior to getting to the restaurant so I could go through the drive-through quickly and be in and out. However, when I got there, I was asked to wait at their second window for 5 to 10 minutes while five or six other cars behind me got their orders and then by the time I did get my food I was expecting fresh food for having to wait and all of my food was cold, stale, and disgusting And if you try to bring any of these issues to the managers, attention, (the African-American manager with curly hair that is), she will meet you with nothing but attitude and pretend like there is no issue and like they have done no wrong This McDonald’s has lost my business I will not be returning.
  • DK
    Deb Krsnich
    Nov 27, 2025
    1.0
    Horrible. Dont waste your time here. Asked for receipt. Told to go to next window. At next window waited and waited then told the machine was down. Handed McFlurries that were absolutely soup and when I asked the woman shut the service window and walked away. My husband went inside for replacements and said the line was full of people with incorrect orders.
  • ML
    Marilyn Lee
    Nov 19, 2025
    1.0
    I went this morning to get a big breakfast with pancakes. Do you not get hashbrowns with that anymore? I don't know, but they live mine out😳
  • CC
    Cassidy
    Nov 12, 2025
    1.0
    I’ve visited this McDonald’s many times and have never had a negative experience… until now. During my recent visit (11/12/25 around 5pm), the employee working the drive-thru was shockingly rude. She repeatedly yelled at me when she couldn’t hear my order, even though I calmly and politely repeated myself multiple times. Her mocking tone and unprofessional behavior were completely unacceptable. I was genuinely taken aback by how disrespectful she was. It’s clear that better training in customer service and basic courtesy is desperately needed. After this encounter, I will not be returning to this location.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 950 Monroe Street, Carthage?

McDonald's is open daily from 5:00 AM to 11:00 PM for regular dining.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 4:00 AM to 1:00 AM.