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Arby's

3.7
(682 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
102 North Carolina 54, Carrboro, NC
27510, United States

Hours

Reviews

3.7
682 reviews
5 stars
277
4 stars
179
3 stars
90
2 stars
47
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were inconsistent, with reports of both friendly staff and rude interactions.

Food Quality

While many customers enjoyed the food, there were complaints about incorrect orders, food temperature, and portion sizes.

Speed of Service

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Cleanliness

Several customers noted issues with cleanliness in the dining area and bathrooms.

Management Issues

There were complaints about poor management and staffing levels, leading to negative customer experiences.
  • WM
    Walter Monzon
    Jan 19, 2026
    2.0
    The food was great but this place has gone down hill. Employees were rude and not wanting to help. Had not been here in years and will not come back
  • PH
    Peter Humphries
    Jan 17, 2026
    1.0
    Sat at the drive thru for about 10 min and when I said hello for the second time , they said to wait because they have a million orders , two cars in front of me . Time to quit your job , you obviously can’t handle fast food. Maybe be a Walmart greeter. Less pressure. Won’t be going back if you can’t have employees that actually care about the job. Just to add to this. The car in front of me had already left and the person speaking to me seemed enthusiastic about me leaving. I can’t imagine the owner being ok with this lack of work ethic. Tried to go to the link to share more in the response but it takes me to a blank page .
  • SB
    Sierra Bravo
    Jan 11, 2026
    5.0
    My daughter and I stopped in this Arby's location this afternoon, 11 January, 2026 to get the family lunch to-go. Went in, and was greeted by the NICEST counter staff person I have run across in a LONG time! The young lady's name was Keshia. She was SO friendly and courteous. She made sure our order was taken and correct before she called our name. It is folks like this who restore faith in humanity! If half the people we encounter everyday had her attitude, the world would be a better place!! Thank you so much for taking the time, to be kind!! I live two hours away but I will make the effort to come back and see you!
  • AG
    Amy G.
    Jan 8, 2026
    4.0
    Quick pick up for my father in law and us for Reubans. We ended up getting jap poppers and mozzarella sticks also. Sides were on point minus they didn't automatically add ranch for the poppers. The Reuban's seemed a bit thin( kraut and meat) for the price. Overall ok (6 out of 10)with the experience.
  • LR
    Laura Ridge
    Jan 5, 2026
    1.0
    Got order alllll wrong AND didn't give us our drinks either. Drive thru wasn't even busy. Sick of paying for stuff that we didnt even get! This place is literally the worst location there ever has been!!!!

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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