Baskin-Robbins

Reviews

• TD

  T&T D

  Aug 5, 2023
  1.0
  THE ABSOLUTE WORST EXPERIENCE EVER!!! Sounds so cliche to say if i could give 0 stars I would but that is the absolute truth! The customer service or lack there of made the entire experience for my family awful the nasty attitude of the white female as soon as we came through the door was so nasty and rude, and unfriendly she lacks customer service skills completely, which is crazy because it’s her job 🤯 the white young man was left without a choice so it seems but to serve us because she was NOT going to budge. I WILL NEVER PATRONIZE this place again. Baskin-Robbins store #355804.7:40 pm 8/5/2023.
• JS

  Jonathan S

  Jul 29, 2023
  1.0
  Hours say close at 10pm it's 9:32 and they are closed already, employees inside just looking at us other employees sitting at table with headset on talking to a group of boys and they will not answer the phone. FIRE EVERYONE!
• JR

  Jennifer Raschella

  Feb 24, 2022
  1.0
  According to the staff, BR discontinued banana splits even though the menu clearly displays banana splits and a shelf behind the staff member is full of bananas. Even if the claim is valid …I pose the question, what’s the actual point of a BR w/o a banana split option?! Also, no brownie option either!!! Date stopped in 2/23/2022
• BC

  Brandi Courtright

  Feb 5, 2022
  1.0
  Ice cream is good. Service and cones are horrible!!! Complained about the cone, it was not even editable. Response was “well if 1 is like that, they all are” ridiculous!
• JB

  Josephine Bunn

  Oct 28, 2018
  1.0
  I would have definitely gave them 0 Stars if I could for the simple fact that they were so incompetent to not only one time but twice make a big mistake on my granddaughter's order for her birthday cake. About 3 weeks ago my granddaughter and Son went in to order her birthday cake for October 27th which was supposed to be a beautiful unicorn ice cream cake with with rainbow colors and also purple trimming on it. We told him that someone would be there by 10 a.m. and 3 p.m. to pick it up because we were not sure of the actual time of the party yet, because of her soccer games but definitely wanted it ready by 10 a.m.. So yesterday we went there at 12 because the party was at 1 to pick up the birthday cake and my daughters call to tell us that they do not have her cake, they sold it to somebody else, and then they were trying to tell my daughter thay it was our fault because we said between 10 a.m. and 3 p.m., which my daughter clearly explained to them, that when somebody tells you that they'll be there between 10 in the morning and 3 p.m., the cake should be there by 10 a.m.. When the manager saw what was happening he started to be more apologetic to my daughters and gave us this candy corn cake trying to make up for her unicorn cake which definitely could no way make that up, talk about a disappointed 7 year old girl. Later that day my son gets a phone call from a manager saying they were sorry and that they have made another unicorn cake for her and they can pick it up on Sunday the 28th of October 2018, which he goes up there taking his daughter to surprise her that they're going to have this cake ready for her and then get up there and it is a Cookie Monster blue cake instead of the Unicorn Cake. The employees then tried to tell my son that it is supposed to be a cookie monster cake and that's what was on the paper and that's what your sister said when she came in. My son had to call his sister let her know what they were saying, she told him flat out that is not the truth they were lying and also if they look at the original paperwork for it - it said unicorn cake and told him it was supposed to be vanilla with vanilla and purple trimming and a colorful rainbow unicorn on it. So my thoughts on this; is if you don't want to have your child disappointed on a birthday party but some kind of disaster like this, I would not be ordering a cake from them. The only thing that their employees were trying to do, was make up all kinds of lies to try to save their own self. Nobody there gave any thought to my granddaughter's feelings or how disappointing she was. How could they ever believe that the orange/yellow candy corn cake would make up for a Unicorn Cake, not to mention get her hopes up thinking that she will still get her Unicorn Cake, only to disappoint her again with a Cookie Monster Cake and try to claim that's what we ordered. So I definitely would think twice before ordering a cake from her. I wouldn't want to see another child disappointed like this.😠😡

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