Tropical Smoothie Cafe

3.3
764 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
1595 Glidewell Drive, Burlington, NC
27215, United States

Hours

Reviews

3.3
764 reviews
5 stars
337
4 stars
93
3 stars
52
2 stars
44
1 star
238

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, particularly in the drive-thru.

Customer Service

Mixed feedback on staff friendliness; some customers praised individual employees while others reported rude or inattentive service.

Food Quality

While many enjoyed the smoothies and food, there were numerous complaints about incorrect orders, missing ingredients, and unsanitary conditions.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary food preparation practices.

Management Issues

Customers expressed concerns about poor management and staffing, indicating a need for better training and more employees.
  • YB
    Y BG
    Nov 15, 2025
    2.0
    Took about 40 mins to get my smoothies, seems like they forgot but we did receive our kids quesadilla within 15 mins.
  • KB
    Kameron Brown
    Nov 2, 2025
    1.0
    It was a 20 minute wait for one drink and the drink wasn’t good and it was not a welcoming environment. This is also not the first time for a long wait and bad customer service.
  • EE
    Erika
    Oct 11, 2025
    4.0
    First time at this location. The girl who took my order was great very attentive and friendly. I will say that the amount of employees that were behind the counter you would expect your food and smoothies to come out in a timely manner. The flatbread was great and very fulfilling.
  • JP
    Jocelyn Price
    Oct 10, 2025
    5.0
    It was such a relaxing visit. It was not super busy when I went. The cashier was a girl who was super nice and extremely helpful. The smoothie was really good.
  • JS
    Jesus Saucedo
    Oct 4, 2025
    1.0
    They don't know how to make the smoothies. Asked them to do them twice, both times were bad. Hadas no flavor.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours for Tropical Smoothie Cafe?

The cafe is open for dine-in from 7:00 AM to 9:00 PM Monday through Friday, 8:00 AM to 9:00 PM on Saturday, and 10:00 AM to 8:00 PM on Sunday.