Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Burlington, NC. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3431 S Church Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.2
1,404 reviews
5 stars
437
4 stars
272
3 stars
199
2 stars
127
1 star
369
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times for their orders, with some waiting over 30 minutes without being served.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Customer Service
Feedback indicated a mix of friendly and rude service, with several customers experiencing unprofessional behavior from staff.
Food Quality
While some customers enjoyed the food, many reported that it was often cold, stale, or not fresh.
Staffing Issues
Several reviews mentioned that the location appeared to be understaffed, contributing to slow service and poor customer experiences.
- AAAleda A5 days ago1.0First they took our order and then proceeded to let us know they were out of somethings when they got to the window, which was no big deal we just picked something else. But then they hand us a completely different order marked wacky pack for kids, which wasnt close to what we order either time. We go back around and they give us the correct-ish order they had messed up again. Mind you we only ordered a couple of sides. We ended up giving up after that.
- JKJennifer Waddell KellyJan 3, 20264.0Better than most fast food places. Service is hit or miss. Check your bag to make sure your order is correct before leaving.
- CHChuck HullDec 30, 20255.0This is the only sonic I have ever been to that has indoor dinning and it is really cool!!!!!
- TGTina GaydonDec 26, 20253.0Waited at drive in kiosk.. pushed red button to order, no one came on the speaker, no one came out. 3 cars went thru the drive thru and still nothing. Had to go thru the drive thru to put order in and they had no explanation as to why no one answered the drive in kiosk. 🙄
- BIBilly ImpagliazzoDec 11, 20251.0I don't ever do reviews nor do i even eat at sonic. Was picking up food for my sister. ordered a hot dog with fries and a drink, and an order of chicken bites. Not sure how but they messed up everything. They gave us 2 hot dogs with no buns, and tater tots. How high do you have to be to mess that up?