Panera Bread

3.4
1493 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Burlington is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
563 Huffman Mill Road, Burlington, NC
27215, United States

Hours

Reviews

3.4
1,493 reviews
5 stars
524
4 stars
310
3 stars
182
2 stars
143
1 star
334

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, particularly in the drive-thru, with long wait times and frequent order mistakes.

Food Quality

While some customers enjoyed the food, many expressed disappointment with the quality, noting issues like stale bread, incorrect orders, and inconsistent portion sizes.

Cleanliness

Several reviews highlighted poor cleanliness in the restaurant, including dirty tables and unsanitary conditions in the bathrooms.

Management Concerns

Customers frequently mentioned unhelpful or rude management, particularly in handling complaints and order issues.

Positive Staff Interactions

Despite the negative feedback, some customers praised the friendliness of the staff, indicating that individual interactions could be positive.
  • MJ
    Mary J
    1 day ago
    5.0
    Wait staff was awesome very informative and helpful. Food great quiet and clean atmosphere.
  • TC
    Tom Catlin
    3 days ago
    4.0
    Good food, but I was disappointed by the cleanliness of the restaurant
  • CD
    Commando Dude
    Nov 16, 2025
    3.0
    Food was quite good/nice plate presentation, cost a bit high for quantity, service seemed pretty good. Serious letdown with dining area as every empty table was dirty, debris on chairs/benches and the floor littered with napkins, etc. Was 4 of us, totaled just over $60 and may as well have eaten outdoors as it would have been more clean/inviting.
  • KC
    Kamalia Calloway
    Oct 21, 2025
    1.0
    TERRIBLE CUSTOMER SERVICE !! Keep hanging up the phone , sat in line for 5 minutes no one took my order came in the inside and the 2 workers just stared at me i asked if they was open they said yes but still didn’t proceed to take my order … I HATE THIS PANARA BREAD
  • JC
    jillian case
    Oct 8, 2025
    1.0
    HORRIBLE SERVICE AND TREATMENT OF DELIVERY ORDERS!!! THEY ON PURPOSE FORGET CHEESE AND CROUTONS EVERYTIME I ORDER IT FOR TAKE OUT OR DELIVERY! I testing this by ordering in store and sitting down and it was almost a whole different taste smh this store never can put what needs to be on your order right UNLESS you are in there looking at them! I order a BOWL of French Onion Soup all the time and gave them another not only did they not have croutons in the bag as always they gave me a spoon full size of cheese for a BOWL? THEY ALSO DIDNT EVEN PUT CHEESE IN THE SOUP WHICH MANY DO AND THEY HAVE IN THE PAST! I only write reviews if it’s repetitive and it’s BEYOND REPETITIVE not at all good service and don’t care on anyway takeout orders are through DoorDash! You have to be face to face with them to make sure they make it the RIGHT WAY!!

Frequently Asked Questions About Panera Bread

Does Panera Bread in Burlington accept reservations?

No, Panera Bread in Burlington does not accept reservations.

What are the operating hours for Panera Bread in Burlington?

Panera Bread is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sunday.