McDonald's

3.6
1965 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
535 Huffman Mill Rd, Burlington, NC
27215, United States

Hours

Reviews

3.6
1,965 reviews
5 stars
747
4 stars
424
3 stars
334
2 stars
157
1 star
303

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and poor service, particularly in the drive-thru, with multiple instances of orders being incorrect or incomplete.

Food Quality

While some customers praised the food as hot and fresh, others experienced issues with cold or poorly prepared items, including complaints about undercooked food.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the bathrooms, with reports of dirty tables and unkempt areas.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising the pleasant service while others reported rudeness and unprofessional behavior.

Pricing Concerns

Customers expressed dissatisfaction with rising prices and perceived value, noting that the cost of items seemed excessive for fast food.
  • TK
    Teresa Kiu
    4 days ago
    5.0
    Cashier Danielle was extremely kind and patient in helping me step by step with the app on my phone to order! Danielle was delightful and helpful! I will go back because of her👍
  • KK
    Kyra
    Nov 2, 2025
    5.0
    I ordered on the app they brougtt out our food to curbside and the guy that brought it out was so warm and welcoming he went above and beyond for us smiles it really made our day very friendly i will be back because of him .
  • JM
    Julie Moore
    Oct 24, 2025
    1.0
    Service was terrible! I had to wait 15 minutes after ordering in the drive through. So much for fast. And the people were hateful!
  • LV
    Laura Vogt
    Oct 21, 2025
    1.0
    I order fast food cause I want it fast not because I wanna pull forward! When I order two cookies tell me I have to pull forward and let me decide if I wanna pull forward. I don’t feel like waiting here 10 minutes for two cookies!
  • AM
    Alexander Morrison
    Oct 6, 2025
    1.0
    This is the worst McDonald’s I have ever been to the service is horrendous. They offended you even showed up to order a meal. I have never been here and ever once gotten my food at the window. The employees are rude and don’t dare ask what’s taking so long? The McDonald’s on South Church is much better. I will start bringing all my business there from now on I mean, our expectation level is low enough as it is I mean we’re at McDonald’s. The fact that service is so bad that it would force me to leave a review on a fast food restaurant. Should tell you everything you need to know steer clear of this McDonald’s at least if you want good service.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 535 Huffman Mill Rd, Burlington?

McDonald's at 535 Huffman Mill Rd, Burlington is open daily from 5:00 AM to midnight.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru at this McDonald's is open daily from 5:00 AM until midnight.