McDonald's

3.6
1981 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
535 Huffman Mill Rd, Burlington, NC
27215, United States

Hours

Reviews

3.6
1,981 reviews
5 stars
751
4 stars
427
3 stars
334
2 stars
157
1 star
312

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, both in-store and at the drive-thru.

Order Accuracy

There were numerous complaints about incorrect orders, especially with larger orders, leading to customer frustration.

Staff Interaction

While some employees received praise for their friendliness and helpfulness, many reviews highlighted rude or unprofessional behavior from staff.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant and restrooms, impacting the overall dining experience.

Food Quality

Mixed feedback on food quality; while some customers enjoyed their meals, others reported issues with undercooked items and incorrect temperatures.
  • BP
    Bethany Patterson
    Jan 1, 2026
    1.0
    The take over 45 mins for food to come out
  • TR
    Tracy Richmond
    Dec 31, 2025
    1.0
    Been in the drive through for twenty minutes and all they can say is we short staff…Seriously
  • RG
    Ricardo Garcia
    Dec 21, 2025
    2.0
    Waited 15min to place an order and about 20 to get it.
  • MI
    Mikeal Barnes II
    Dec 14, 2025
    1.0
    Unfortunately I had to give this establishment two stars. The only reason I gave it the two stars that I did was because of the only two employees (Dutchess and Robert) that made this entire experience memorable in a good way. I arrived around 2:30 and placed several orders as I bought some kids that I mentor to come and eat and the kiosks were out of receipt paper, so when we went to the register to pay Dutchess greeted us with a smile and had an amazing temperament as she engaged with the kids accompanying me. Per the receipt, one of the orders was placed at 2:45, at 3:35 the other person who made this experience memorable, Robert, came and asked what we were waiting for, the only person who came to check on us and see what we were waiting on and even made small talk with me about the boys. Once Robert was preparing our food his manager came up to him and gave him a hard time and tried to be discreet about it but wasn’t discreet enough. Robert continued to make our food and get it to us, and though it was almost an hour that we waited Robert and Dutchess went above and beyond! Thank you to Robert and Dutchess for your diligence!
  • DD
    Dalton
    Dec 11, 2025
    4.0
    Usually good with orders, typical thing is that the larger your order is, especially door dash or Uber eats, they mess up the orders the larger they get. So if you are trying to order for more than 4 people, expect something to be missing or incorrect, otherwise just like every other McDonald's, good food and good staff interactions

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 535 Huffman Mill Rd, Burlington?

McDonald's at 535 Huffman Mill Rd, Burlington is open daily from 5:00 AM to midnight.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru at this McDonald's is open daily from 5:00 AM until midnight.