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McDonald's

3.5
(1874 reviews)

Business Details

1829 N Church St, Burlington, NC
27217, United States
(336) 227-3646
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1829 N Church St, Burlington, NC
27217, United States

Hours

Reviews

3.5
1,874 reviews
5 stars
710
4 stars
363
3 stars
299
2 stars
153
1 star
349

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and undercooked food.

Management Concerns

Customers expressed dissatisfaction with management's handling of complaints and overall customer service skills.

Cleanliness

Some reviews noted cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.
  • RM
    Rosalino Melchor
    Feb 17, 2026
    1.0
    Very bad service
  • MH
    Matt Hernandez
    Jan 29, 2026
    1.0
    Food was missing some items the coffee wasn't made correctly and my pancakes and bread came out raw
  • FM
    Felicia McCollum
    Jan 27, 2026
    1.0
    I received half the order after a 25 minute drive the manager had a problem with correcting the order and making everything fresh! Management needs CUSTOMER SERVICE SKILLS ASAP!!!
  • SF
    Stephanie Foust
    Jan 23, 2026
    1.0
    I've had many times I've came to this location and my order was wrong. Humans make mistakes I know, but they seem very defensive about it when I come back in to get it corrected. I went back in the week because I was giving the wrong sandwich, I get back home and guess what it was still the wrong sandwich. I called corporate for the mistreatment and nobody has called back. I'll just Go somewhere else for now on!!
  • JB
    Joshua Best
    Jan 14, 2026
    1.0
    I came on the inside with me and my two kids. We waited 20+ minutes for our food! Was not acknowledged at all while standing up front, crew and management completely disregarding me standing there while multiple orders were being handed out in drive thru as well as front! But I do appreciate The new Store Manger whose name is Shelia I believe, sorry not too good with names! But she apologized for the inconvenience and offered to make it better the next visit!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Burlington, NC?

McDonald's in Burlington, NC is open 24 hours a day, seven days a week.

Is drive-thru service available at this McDonald's location?

Yes, the drive-thru at this McDonald's is open 24/7 for your convenience.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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