Jimmy John's

3.9
289 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1449 University Dr, Burlington, NC
27215, United States

Hours

Reviews

3.9
289 reviews
5 stars
149
4 stars
50
3 stars
33
2 stars
14
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff while others reported rude behavior and poor management.

Food Quality

Food quality is generally praised, but there are complaints about stale bread and incorrect orders.

Speed of Service

Service speed is inconsistent; some customers experienced delays while others noted quick service.

Cleanliness

Cleanliness of the restaurant is appreciated, but there are concerns about sanitation issues, such as flies around food.
  • CP
    Curt Prince
    4 days ago
    5.0
    Mmm. Freaky good, fast enough. Just love the spicy toasted italian!
  • KL
    Kbc Love
    Nov 27, 2025
    1.0
    They toast your sandwich unknowingly don't nobody want no hard sandwich I ain't ask for that
  • CL
    Christian Lumbu
    Oct 8, 2025
    1.0
    You need an adult to manage the place, these kids do not care because it’s not their money!! This used to be my go to place!!! So angry; and it takes a lot to anger me!! Made a delivery order; they found my information and I said I’m paying cash and they already know I tip 50% of my order or better!! I waited 40 minutes and nothing can do I called them and they said I had no orders on their system, she asked me if I wanted to place a new order? I told her no; what happened to my current order? Finally she admits and says there’s a 3rd party delivery service so they cannot accept cash!! Now I told them to just make my order and I’m 7 minutes away I will pick it up!!! I come inside and the male is joking around asking my how fast my cybertruck goes?? This place just needs to shut down or hire more qualified and competent people!!! Waste my whole hour waiting and now we are almost late for a flight!!!
  • HC
    Heather Cooper
    Aug 25, 2025
    5.0
    Great food and deals. Never had anything bad. Potato salad is amazing.
  • MW
    Melissa Watson
    Aug 2, 2025
    1.0
    This was our first visit to this specific Jimmy John's. We visited because we are fans of the sandwich wraps. However, while the employees were friendly and the bathrooms were clean (essential to me), the chips were stale, and the employees failed to address the flies buzzing around the food. This left a bad taste in our mouths regarding their attention to sanitation. Moreover, the manager in charge of the evening shift on August 1 demonstrated little regard when we brought this to his attention.