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Dunkin'

3.0
(157 reviews)

Business Details

2604 Maple Avenue, Burlington, NC
27215, United States
(336) 270-5437
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Burlington, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2604 Maple Avenue, Burlington, NC
27215, United States

Hours

Reviews

3.0
157 reviews
5 stars
58
4 stars
13
3 stars
15
2 stars
13
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes, especially during peak hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong drinks and missing items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with some customers experiencing unprofessional behavior from staff.

Food Quality

Several customers noted that food items, particularly donuts and drinks, were stale or poorly prepared, affecting overall satisfaction.

Management Issues

Reviews suggested a need for better management and staffing, as many customers felt the location was understaffed and poorly organized.
  • LT
    Lia T.
    2 days ago
    5.0
    Go latte w/ no sugar nor flavors & old fashioned donut.
  • TJ
    Tonya J
    Feb 24, 2026
    1.0
    The TikTok trend of "Dunkin Swamp Water" came true today. I lived in Florida when I was younger, so I know what Dunkin is suppose to taste like and this is not it. I was very excited when this one was coming right down the street from where I live but now I'm so disappointed. I've had a couple good coffees but mostly Swamp Water. The customer service is terrible, not friendly and very slow, even with mobile orders. Now for the main issue, the coffee and food. EWWW! I've been several times trying to give it a fair shake but today was the last straw. The coffee taste like water and the breakfast wrap was burnt(wasn't the first time my food was burnt) and the wrap had the wrong cheese on it, which makes no sense bc I didn't change the cheese it was suppose to come with. This post is mainly for people passing through who see it off the highway and get excited- DON'T. There's a Starbucks across the street and even though I'm not a Starbucks fan, they're consistent and coffee doesn't taste like Swamp Water(service is a little slow though.) As for Dunkin, I'll get good Dunkin when I go to Florida.
  • GC
    Georgina Cranston
    Jan 4, 2026
    1.0
    Waited FOREVER at this location. Asked for senior discount and was given a blank look.
  • JM
    Jackie McCray
    Dec 30, 2025
    1.0
    First, there were only five cars in the drive thru and I waited twenty minutes in line for my order. I ordered a latte and got it and it was legit milk. No coffee. I asked the barista to remake it and she said that’s how they came. In my 43 years of life, I haven’t ever received milk as coffee. Then, I ordered snacking bacon and when I got home and looked at it it was in a ball and inedible. Would you eat this? Also, tried to call the 800 number to complain and they never returned my call after multiple attempts. Poor service and poor food and drinks. It’s sad to spend 27 dollars on breakfast and not be able to enjoy half of it.
  • JJ
    Joey
    Dec 6, 2025
    1.0
    Repeated my order 2 times AND they tell me they don't have ANY munchkins. This isn't the first time they are always out.. got to the window ans they got my order wrong after a long wait in drive thru.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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