Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
502 Huffman Mill Rd, Burlington, NC
27215-5121, United States
Hours
Reviews
3.8
479 reviews
5 stars
242
4 stars
79
3 stars
42
2 stars
39
1 star
77
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the ice cream and some food items, but there were multiple complaints about food being cold, incorrect orders, and overall poor quality.
Service Issues
Service was frequently criticized for being slow, disorganized, and inconsistent, with reports of rude staff and long wait times.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and floors, which negatively impacted the dining experience.
Customer Experience
While some customers had positive experiences with friendly staff and good service, many others reported negative interactions and dissatisfaction with order accuracy.
Value for Money
Customers felt that the prices were high relative to the quality of food and service, with some expressing disappointment over portion sizes.
- LGLife with GreatnesNov 14, 20255.0I went in to get a chocolate dipped cone and yes, it was everything like I remembered will definitely be back
- GLGeorge LashleyNov 7, 20253.0Ice cream is excellent, only pricey.
- ECEric ClarkNov 1, 20255.0great food. only DQ around
- RIRUBY INMANOct 4, 20255.0Nice little treat. It was good
- LMLinda MeyersSep 22, 20255.0Fantastic ice cream!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours for Dairy Queen Grill & Chill in Burlington, NC?
The restaurant is open daily from 10:30 AM to 11:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill provide seating options?
Yes, the location offers both indoor seating and outdoor seating, including high chairs and booster seats for kids.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru service for convenient food pickup.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an order for pickup through their online ordering system at Dairy Queen's official website.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, it is family-friendly, welcomes children, and offers amenities like high chairs and booster seats.
What are some nearby dining options close to Dairy Queen Grill & Chill?
Nearby dining includes Cook Out, Burger King, and Sal’s Italian Restaurant, offering various American and fast-food choices for visitors exploring the area.
Are there any nearby places to visit before or after dining at Dairy Queen Grill & Chill?
You can visit the Honey Baked Ham Company for deli options or check out Biller’s Jewelers for flowers and gifts nearby.
Can visitors access services like banking or fitness centers near Dairy Queen Grill & Chill?
Yes, First Horizon Bank and Capital Bank are nearby for banking needs, while Super Tans Super Fitness and X-Plosion Personal and Group Training Studio offer fitness options.