Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.8
486 reviews
5 stars
248
4 stars
80
3 stars
41
2 stars
39
1 star
78
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
While some customers enjoyed the ice cream and certain food items, many expressed dissatisfaction with the quality and temperature of the food.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and issues with food handling.
Payment Problems
Customers experienced issues with the app and payment methods, leading to frustration when trying to place orders.
Positive Experiences
Despite the negatives, some customers praised the ice cream and specific staff members for their friendly service.
KL
Kate Lloyd
3 days ago
5.0
Very nice location with friendly and helpful staff. Ice cream is always good.
HC
Heather Cooper
6 days ago
5.0
How can you not love a vanilla cone?
TN
TJ Needham
Jan 18, 2026
1.0
Tried to order on the app only for it to say that this location did not support credit card pay. Never heard of such a thing through an app but here we are. This was after riding out here to get food from here so 0 stars
LG
Life with Greatnes
Nov 14, 2025
5.0
I went in to get a chocolate dipped cone and yes, it was everything like I remembered will definitely be back
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours for Dairy Queen Grill & Chill in Burlington, NC?
The restaurant is open daily from 10:30 AM to 11:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025.
Does Dairy Queen Grill & Chill provide seating options?
Yes, the location offers both indoor seating and outdoor seating, including high chairs and booster seats for kids.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru service for convenient food pickup.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an order for pickup through their online ordering system at Dairy Queen's official website.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, it is family-friendly, welcomes children, and offers amenities like high chairs and booster seats.
What are some nearby dining options close to Dairy Queen Grill & Chill?
Nearby dining includes Cook Out, Burger King, and Sal’s Italian Restaurant, offering various American and fast-food choices for visitors exploring the area.
Are there any nearby places to visit before or after dining at Dairy Queen Grill & Chill?
You can visit the Honey Baked Ham Company for deli options or check out Biller’s Jewelers for flowers and gifts nearby.
Can visitors access services like banking or fitness centers near Dairy Queen Grill & Chill?
Yes, First Horizon Bank and Capital Bank are nearby for banking needs, while Super Tans Super Fitness and X-Plosion Personal and Group Training Studio offer fitness options.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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