There’s a Buffalo Wild Wings near you at 3128 Walden Lane, Burlington, NC. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.
Numerous reviews highlighted poor service, including long wait times, inattentive staff, and incorrect orders.
Food Quality
Many customers reported unsatisfactory food quality, with complaints about cold, overcooked, or improperly prepared dishes.
Management Concerns
Several reviews mentioned inadequate management, particularly in handling customer complaints and staffing issues.
Cleanliness and Atmosphere
While some customers noted improvements in cleanliness, others reported unpleasant odors and a need for better maintenance.
Mixed Experiences
A few positive reviews praised specific staff members and good food, indicating that experiences can vary significantly.
VC
Valery Montes Cruz
1 day ago
1.0
Our food was supposed to be done over an hour ago and we’ve been waiting in here for over 15 minutes and it’s still not done. Such horrible management, unpleasant experience, and terrible customer service. Would not recommend.
MS
Madison Sheets
3 days ago
1.0
unfortunately, my friend and I had to leave after one of the older servers with glasses was extremely rude to us because we were confused about the big sign at the front door that said wait to be seated and the other side said have a seat & someone will be with you shortly we were in the waiting area and after about 10 minutes of being there, one of the servers came over and asked if someone had helped us and we said no, that we were waiting to be seated still and with a snarky attitude, she said the sign says to be seated so I showed her that the sign said wait to be seated and she said no you need to pay attention to the other side so we left because she was so rude and while we were walking out, she was giggling as we were leaving. I recommend not to go to this place around lunchtime unless you want poor service.
CC
Colt
Jan 19, 2026
1.0
Got there at 7:30 tables were wide open but it was still a 20-30 minute wait. i get it they didn’t have enough waitresses…
finally got sat, we were there for the college football championship game, so we were there for about 2 hours. service from our waitress (the young black lady who the other reviews are written about) was very poor. she had 0 personality. and we waited over 20 minutes TWICE for 2 beers. we didn’t get our silverware either we had to ask for that.
very poor service from the entire place over all.
GC
Grant's Comics
Jan 12, 2026
1.0
I used to go to Buffalo Wild Wings all the time a decade ago. And when I say all the time I mean virtually daily. My son and I would go there and he would do his homework in elementary school while we hung out at B-dubs. Unfortunately as the years passed, the decline of the quality at BWWs became too great to ignore. Favorite items were pulled off the menu (Flatbread, Italian burger) while others had a limited run and never returned (brats). In addition, the remaining food got worse and would frequently be undercooked or over done. But even with that said, they were still the king when it came to a national chain to watch a sporting event at.
Or so I thought.
For the first time in literally years, my son and I returned to BWWs this past weekend for the NFL playoffs. We arrived about a half hour before kickoff and my immediate reaction was how clean and fresh it looked now and clearly a great deal of effort had gone into the presentation of the restaurant. But then we entered the dining room.
A half hour before kickoff for an NFL playoff game, not only was the pregame not on the main screens in the dining area, the largest TVs were on...the MLB Network.
A network that hasn't even aired a live sporting event since October. I couldn't even process as a business who's entire marketing campaign is about watching sports at their establishment wouldn't even have the pregame on their main tvs. And on a deeper level, how does the MLB Network end up on the main screens in January? Have the main screens not even been changed since October??
As kickoff grew closer, I counted the number of televisions in this BWWs to be 32 (admittedly I may have missed a few). The NFL game was on 3 of the smaller screens in the dining room by my count. The audio was the typical radio/music feed that was switched to the game audio just before kickoff. But the main screens? Those remaining on the MLB Network.
If I'm at virtually any other restaurant on earth, I wouldn't automatically expect them to be 100% dialed into the sports calendar but I would sure hope the "Wings. Beer. Sports." place would properly air an NFL playoff game and certainly prioritize it over the MLB Network in January.
If I'm a manager, CEO, or any other higher ranking BWWs official and walk into this, it's an immediate fireable offense. And I type this with the caveat that I don't want hard-working people to lose their jobs. But for any company to allow this to be acceptable in turn says that the company doesn't prioritize one of the few reasons left to go to their establishment. If BWWs doesn't have a designated individual at each establishment in charge of understanding and prioritizing the sports calendar throughout the year, then that position should be created immediately before it pushes even more fans away.
In all transparency, my background is in television and broadcasting so I understand that my reaction to this may be deemed extreme compared to many but I'd still think at the end of the day, even the most casual football fan would rather have the playoff game on over the MLB Network.
As we sat there, my son begged me to not bring it up to the manager even though I would only do it in the most professional of ways as how can anyone achieve success without genuine criticism that's only meant to improve them. That said, I bit my tounge and we left shortly after kickoff.
I should probably mention the food quality as neither of us were able to get through half our burger before stopping. I normally have no issue with grease but this was on an unedible level and shortly after returning home, my son vomited his lunch away. That said, the regurgitating was the least offensive part of our Buffalo Wild Wings experience.
SS
Solosmetals
Jan 11, 2026
1.0
Service was crap had to go get my own 1st beer from the bar aftet 15 minutes of waiting..was here watching football . Young waitress cut us off after 3 beers . Said it was against policy to serve more than 3 beers . Come to find out she diddnt feel comfortable serving beers . Unfortunately i feel it was a racial thing as I had to go fetch my own beers and ask for my own silverware,napkins from another waitress.
I usually tip 100.00 nomattet how much my bill was worth but this place wasn't even worth my time coming to . Managed by jermey and he vouched for the young inexperienced waitress . Definitely wont be spending my money here ever again ...I may even charge back partial tip ...